Prabin Das

Customer-focused professional with over 6 years of experience in customer relationship management, back-office operations, and customer support across banking and telecom industries. Skilled in handling customer queries, resolving complaints, cross-selling banking products, and achieving service targets. Seeking to leverage strong communication and problem-solving skills in a Customer Support Executive / Chat and Email Support role.

Customer Relationship Officer (CRO) at Bandhan Bank Ltd. (Present)

• Managed customer relationships and handled day-to-day banking service requests
• Assisted customers with account onboarding, transactions, and product information
• Cross-sold banking products and services to meet monthly targets
• Resolved customer complaints and escalations in a timely and professional manner
• Maintained accurate customer records using core banking software

Back Office Executive at Tech Mahindra (Vodafone Process)

• Handled back-office processing and documentation for the Vodafone account
• Coordinated with cross-functional teams to resolve customer service requests
• Ensured accuracy and timely completion of assigned back-office tasks

Customer Support Executive at Tech Mahindra (Vodafone Process)

• Provided customer support to Vodafone subscribers via voice process
• Addressed customer queries related to billing, plans, and account services
• Maintained high customer satisfaction through effective communication

B.A. in Geography (Honours) in Geography (2016)

Higher Secondary (12th) – WBCHSE (2013)

Secondary (10th) – WBSE (2011)