Axis Bank Limited, Tripura (July’2015 – Feb’2020)
Job Role :- Customer Service Officer
Designation :- Assitant Manager,Operations
Notable Contributions
- Welcome Desk Operations
- Clearing Operations
- Teller Operations
Welcome Desk Operations:
Key Deliverables:
- Handle Locker Operation and issuance of Deliverables
- Welcome calling and account post-opening verification
- Follow up and closing of customer complaints with resolution update in Service Request dashboard in CRM within TAT
- Verify and process foreign currency exchanges, Travel Currency
- Verification and processing changes in account related information
- Undertake & verify cash transactions
- Reconciliation of reports, preparation of reports using MS Excel
- Upselling and cross selling of CASA & IPG including Mutual funds, Insurance policies, General Insurance, Sale of Gold bars/coins, Retail Loans etc.
- Ensure proper maintenance of transaction reports for audit as per compliance
- Performing intermediate duties and support related to branch operational activities and financial services
- Undertake banking transactions including opening all types of accounts, KYC verification, deposits and promote the most suitable financial products
- Active participation in branch's internal audit and central office audit activities
Clearing Operations (Clearing through SBI):
Key Deliverables:
- Monitoring for both Inward & Outward clearing transactions.
- Daily reconciliation of accounts maintained with other banks.(Clearing & Remittance)
- Reconciliation of all clearing reports and Registers.
- Maintaining customer relationship and quality service in regard to informing customer about their transactions.
Teller Operations :
Key Deliverables:
- Responsible for customer’s cash transaction of the branch both Receipts & Payments
- Cash book balancing
- Vault custodian
- Proper attention in maintaining the branch cash retention limit
- Follow-up with others banks for disposal of excess cash
- Undertake & verify cash transactions
- Reconciliation of reports, preparation of reports using MS Excel
- Upselling and cross selling of IPG including Mutual funds, Insurance policies, General Insurance, Sale of Gold bars/coins, Retail Loans etc.
- Ensure proper maintenance of transaction reports for audit as per compliance
- Responsible for high quality service , customer relationship management, Queue management & Branch Audit and Compliance
IndusInd Bank Limited, Tripura (Feb’2020 – Dec’2020)
Job Role :- Government Relationship Manager
Designation :- Deputy Manager,Government Banking
Notable Contributions
- Retaining & enhancing existing Government Relationships along with TASC & Defense.
- Sourcing & Building New Government Relationships
- Attending various Government & High Officials’ Meeting & Seminar as a representative of Bank .
ICICI Bank Ltd, Tripura (Jan’2021 – Till Date)
Job Role :- Branch Manager
Designation :- DM II
Notable Contributions
- Achieve annual targets for branch set in AOP (Annual operative plan)
- Make action plan, and strategize to get profit through branch operations and cross sell
- Keep up to date with product to provide suitable advice to the customers
- Reduce the waiting time for customers in branch
- Increase the customer satisfaction
- Know the value banker’s (VB’s) productivity and revenue generation
- Ensure smooth functioning of the branch and follow banking norms
- Responsible for monitoring business, compliance and operations
- Responsible for taking decisions that are cost effective and generate revenue
- Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by offering various financial products and services to the customer
