Prabu S

Detail-oriented Technical Support Engineer with hands-on experience in Oracle Database support, core banking application troubleshooting, and incident/ticket management. Skilled at resolving production issues within SLA/TAT windows, monitoring DC/DR environments for continuous availability, and coordinating across cross-functional technical and business teams. Strong foundation in banking operations, customer service, and root cause analysis, with a proven ability to adapt quickly to new tools and technologies.

Technical Support Engineer - City Union Bank - Chennai, India

(2026-03)

• Support Oracle Database and core banking applications, ensuring stable day-to-day production operations.
• Resolve application incidents and tickets within defined SLA, minimizing downtime for mission-critical business systems.
• Monitor production environments and DC/DR servers to maintain continuous system availability and stability.
• Coordinate with cross-functional technical teams to diagnose and resolve production issues quickly.
• Perform detailed application troubleshooting and root cause analysis (RCA) to prevent recurring incidents.

Relationship Manager – II - City Union Bank - Ramanathapuram, India

(2024-01 - 2026-03)

• Managed day-to-day banking operations and customer service for a diverse retail customer base.
• Processed customer transactions accurately while maintaining strict regulatory compliance.
• Promoted banking products and services, contributing to overall branch performance.
• Assisted in onboarding and training new employees on banking processes and systems.

Master of Computer Applications - Computer Applications - SASTRA Deemed University

Bachelor of Science - Computer Science - S. Vellaichamy Nadar College