Customer Solution Consultant at Felurian Technology Pvt Ltd
Customer solution consultant role focusing on onboarding, customer engagement, and technical support coordination
- Perform initial on-boarding of accounts with enterprise-level customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime
- Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
- Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smart sheet use throughout the account
- Work closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities
- Provide expert customer insight to product management, marketing and sales on what innovation and continuous improvement is needed in the user experience
- Perform monthly/weekly account reviews to insure clients are meeting
Senior Associate at Mediamint
Senior Associate handling customer support, billing queries, and partner relationship management
- Receive tickets from the partners and resolve inbound customer support queries via web tickets
- Answer all pricing inquiries and provide quotes for services
- Prioritize client requests
- Work on billing queries and also based on partners queries regarding ads delivery
- Build the relation with the partners and maintain strong, long-lasting client relationships
- Handle and resolve customer queries via emails or web chat
Senior Customer Support Officer at Voxvalley Technologies Pvt Ltd
Senior Customer Support Officer providing technical support and customer service excellence
- Provided high level and in depth technical support by resolving inquiries by phone, email and web, in a manner and time frame consistent with department and team service levels and goals
- Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results
- Learn new product releases, and increase the value to the company and the client base
- Own and address client needs and product issues from inception to resolution
- Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
- Maintain and create detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use
Senior Associate at Accenture Solutions Pvt Ltd
Senior Associate providing technical support and customer insight for product improvement
- Provided high level and in depth technical support by resolving inquiries by, e-mail and chat, in a manner and time frame consistent with department and team service levels and goals
- Work with client, team members, collectively and implement the best practices and resources across the company to achieve desired results
- Learn new product releases, and increase the value to the company and the client base
- Escalate the case to specialist team as and when required to get the resolution for the issue as soon as possible
- Provide expert customer insight to product management, marketing and sales on what innovation and continuous improvement is needed in the user experience E Support Officer at Knoah Solutions Pvt Ltd E Support Officer providing technical support and customer database management
- As technical specialist, helping partners and clients with in-depth of the technical and the logistics of the campaigns
- Maintain and update customer database files to ensure full accuracy of stored information. Document all work activity in appropriate databases
- Assist in training of new employees and cross-trained with other departments. Research and resolve customer queries. Superior breadth of customer care experience
- Maintain a positive, empathetic and professional attitude towards customers at all times
