Pradeep Deepu

Dynamic customer success professional with experience and excelling in driving customer engagement and satisfaction, proven ability to leverage Ms office for effective communication and documentation. Adept at fostering strong client relationships while demonstrating a commitment to continuous learning and improvement in user Experience. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance.

Operates well in both Individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Customer Solution Consultant at Felurian Technology Pvt Ltd

Customer solution consultant role focusing on onboarding, customer engagement, and technical support coordination

• Perform initial on-boarding of accounts with enterprise-level customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime
• Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
• Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smart sheet use throughout the account
• Work closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities
• Provide expert customer insight to product management, marketing and sales on what innovation and continuous improvement is needed in the user experience
• Perform monthly/weekly account reviews to insure clients are meeting

Senior Associate at Mediamint

Senior Associate handling customer support, billing queries, and partner relationship management

• Receive tickets from the partners and resolve inbound customer support queries via web tickets
• Answer all pricing inquiries and provide quotes for services
• Prioritize client requests
• Work on billing queries and also based on partners queries regarding ads delivery
• Build the relation with the partners and maintain strong, long-lasting client relationships
• Handle and resolve customer queries via emails or web chat

Senior Customer Support Officer at Voxvalley Technologies Pvt Ltd

Senior Customer Support Officer providing technical support and customer service excellence

• Provided high level and in depth technical support by resolving inquiries by phone, email and web, in a manner and time frame consistent with department and team service levels and goals
• Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results
• Learn new product releases, and increase the value to the company and the client base
• Own and address client needs and product issues from inception to resolution
• Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
• Maintain and create detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use

Senior Associate at Accenture Solutions Pvt Ltd

Senior Associate providing technical support and customer insight for product improvement

• Provided high level and in depth technical support by resolving inquiries by, e-mail and chat, in a manner and time frame consistent with department and team service levels and goals
• Work with client, team members, collectively and implement the best practices and resources across the company to achieve desired results
• Learn new product releases, and increase the value to the company and the client base
• Escalate the case to specialist team as and when required to get the resolution for the issue as soon as possible
• Provide expert customer insight to product management, marketing and sales on what innovation and continuous improvement is needed in the user experience E Support Officer at Knoah Solutions Pvt Ltd E Support Officer providing technical support and customer database management
• As technical specialist, helping partners and clients with in-depth of the technical and the logistics of the campaigns
• Maintain and update customer database files to ensure full accuracy of stored information. Document all work activity in appropriate databases
• Assist in training of new employees and cross-trained with other departments. Research and resolve customer queries. Superior breadth of customer care experience
• Maintain a positive, empathetic and professional attitude towards customers at all times

B.TECH in Electronics and Communication – S.S.I.T

Intermediate in M.P.C – B.V.B Junior Kalasala

SSC – Holy Mary High School