Raj Choudhury
Customer Advisor at HMTECH SOLUTIONS
About
Dynamic and results-oriented professional seeking a full-time role that offers meaningful challenges while leveraging strong interpersonal skills, effective time management, and proven problem-solving abilities. Committed to fostering collaborative environments and driving projects to successful completion, ensuring a positive impact on team performance and organizational goals. Eager to contribute innovative solutions and adapt to evolving demands in a fast-paced setting.
Prepared to embrace opportunities that promote personal growth and professional advancement.
Experience
CUSTOMER ADVISOR - HMTECH SOLUTIONS
(2025-03 - 2026-03)
- Handle inbound and outbound customer calls, emails, and chats in a courteous and professional manner.
- Address customer inquiries, complaints, and service requests efficiently and accurately.
- Provide detailed information about HMTECH products, services, and solutions to customers.
- Assist in troubleshooting technical issues or coordinating with the technical team for resolution.
- Process customer requests such as account updates, service changes, and billing inquiries.
- Maintain accurate customer records and update CRM systems regularly.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Achieve individual and team performance targets (response time, resolution rate, customer satisfaction score).
- Escalate complex issues to the appropriate department following standard procedures.
Education
Bachelor of Arts - Education - Umshyrpi College (2025)
XII Passed - North Liberty Higher Secondary School (2022)
