Pradeep Kumar

Experienced Branch Manager with a proven track record in team coordination, financial activities, customer service, and strategic planning. Skilled in coaching, mentoring, and team supervision. Adept at maintaining friendly and professional customer interactions while enhancing service quality and resolving client issues promptly.

Proficient in operations management, sales planning, and continuous improvement of branch performance. Graduated with an MBA from Guruvayuragpan Institute of Management and a B.Com from Hindusthan College of Arts & Science. Fluent in English and Tamil.

Branch Manager at Sakthi Financial Services (2021-12 – Present)

• Continuously monitored branch performance and made corrective actions to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions, improved customer satisfaction ratings, and oversaw daily operations for streamlined efficiency.
• Managed branch financials, increased branch profitability, and met deadlines by managing individual and team tasks proactively.

Operations Manager at Petroserv Ltd (Qatar) (2016-06 – 2021-09)

• Supervised operations staff, empowered employees to take ownership of their responsibilities, developed systems and procedures to improve operational quality and team efficiency.
• Established positive and effective communication among unit staff and organization leadership, and analyzed key performance metrics.

Assistant Manager at Axis Bank (2014-06 – 2016-03)

• Supervised day-to-day operations, maintained a clean, safe, and organized store environment, developed strong working relationships with staff, monitored cash intake and deposit records, and oversaw daily cash reconciliations.
• Operated cash register for cash, check, and credit card transactions, maintained a balanced cash drawer, and ensured accurate accounting.

Assistant Manager at Intechgrity corp (2011-08 – 2014-05)

• Handled personnel management and administration, managed staff, prepared work schedules, and coordinated with the operations team for back-end support.
• Submitted employee data reports, coordinated and monitored the work of various departments involved in production.

MBA in Finance And Marketing – Guruvayurappan Institute Of Management, Bharathiar University (2009-06 – 2011-05)

B.COM in Commerce – Hindusthan College Of Arts & Science, Bharathiar University (2006-05 – 2009-05)