Branch sales Manager - ICICI BANK LTD - COIMBATORE
(2024-05)
- Working as Branch sales manager for new relationship of affluent saving accounts.
- Responsible of 12 branches in Coimbatore on SA opening and Casa inflow
- Hiring RM's and train them on all banking products.
- Daily customer visits along with RM & cold calls for new acquisition & Other products to customers.
Area Manager - One97 communication (PAYTM) - COIMBATORE
(2023-09 - 2024-04)
- Working as Area Manager for multiple markets in Coimbatore
- Handled 20 members and drive them towards onboarding agents & drive them for new upi users & personal loan.
- Recruited and hired top talent across multiple functions.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
Jio Point Lead - Reliance Jio INFOCOMM - COIMBATORE, TAMILNADU
(2023-03 - 2023-09)
- Worked as Jio point lead for multiple markets in Coimbatore
- Handling 4 managers & 25-member team of 4 area in Coimbatore and drive them towards achieving team target
- Handling 8 Jio point stores and ensuring the revenue growth.
- Delivering 80% on online leads by frequent follow up with store team by reaching customer on time and delivering with riders in field
- Handling 6 distributors and driving them to achieve their PLI(INCENTIVE)
- Ensuring all the distributors maintaining their 3I & Quality metrics
- Ensuring daily visit to outlets to make them engaging them in to business
- Daily visit of SME accounts for bulk orders of handset & new mobility connections
- Recruited and hired top talent across multiple functions.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Handling escalations of customer and to ensure that they will get complete resolution towards their queries
Retail Manager - Bharti Airtel - COIMBATORE, TAMILNADU
(2018-09 - 2022-09)
- Worked as a Retail Manager for multiple stores in Coimbatore.
- Managed medium-sized retail teams of 25, managing work schedules, employee queries, regulations and complaints.
- Primary objective to enhance and form better customer service and ensure customer satisfaction.
- Door knocking activity in catchment area and service camp activity in catchment apartment to serve the customer and penetrate business in our catchment.
- Daily B2B visit in catchment area and generating B2B prospect also maintain our existing B2B accounts.
- Stimulating postpaid, prepaid, Broadband, vas products business to achieve Store revenue generation
Retail Executive - Airtel Store - COIMBATORE, TAMILNADU
(2015-05 - 2018-09)
- Stimulating postpaid, prepaid, vas products business to achieve Store revenue generation
- Maintaining Infra audit register to be consistence in Quality part
- Motivating and driving team members towards their target attainments.
- Handling escalations of customer and to ensure that they will get complete resolution towards their queries
- Commercial activities which are include error free payment updating and deposit.
- Maximized customer engagement and satisfaction by delivering excellent customer service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Achieving Monthly target & Marinating our visibility in all outlets.
