Pradeepa P

Salesforce Certified Revenue Cloud Consultant and CPQ Specialist, serving as the primary customer contact for complex product-related issues. Skilled at uncovering the business use case behind technical challenges, while working with diverse clients including Signature accounts. Managed high-severity, business-critical cases under tight SLAs while effectively handling multiple high-priority cases concurrently.

Technical Support Engineer (Promoted from Associate Role) at Salesforce (2023-10 – Present)

• Part of the support team since the initial launch of Revenue Cloud Advanced.
• Gained deep insight about the product evolution across releases, building a strong understanding of architecture and functional maturity.
• Recognized as a go-to expert, driving customer success through deep troubleshooting sessions that naturally evolve into consultative discussions in turn uncovering customer business use-cases.
• Mentored peers and helped in onboarding of new team members.
• Proactively identified recurring support trends, product gaps and optimization opportunities.
• Collaborated with the Product teams to enhance customer experience and product effectiveness.
• Strong communicator engaging stakeholders from Salesforce Administrators to product specialists and leadership teams.

Bachelor of Engineering in Information Science and Engineering – Kumaraguru College of Technology (2019 – 2023)

Higher Secondary Education – S.B.O.A Matric & Hr.Sec School (2005 – 2019)