Pragati S
Insurance Operations Specialist
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About
Detail-oriented Insurance Operations Specialist with 4+ years of experience in insurance services, supporting global insurance across Motor, Legal, Travel, and Household lines. Proven expertise in documentation, quotations, process training, and cross-border collaboration. Fluent in German and English, with international training exposure in Germany. Known for improving process efficiency, training teams, and adapting quickly to new systems.
Experience
Specialist – Insurance Operations at AXA Global Business Services (2021-02 – 2025-12)
- Managed indexing of documents and processing of insurance documents and quotations for new business and mid-term changes across multiple insurance lines (Motor, Legal, Travel, and Household).
- Ensured accuracy, compliance, and timely processing in alignment with global operational standards.
- Trained and mentored new hires and existing team members on updated processes, improving team consistency and productivity.
- Selected for onsite training Germany (2025) to support the implementation of a new operational process, acting as a key knowledge bridge between global teams.
- Collaborated closely with international stakeholders to support smooth process transitions and ongoing improvements.
- Recognized as Best Team Member multiple times.
Education
C1.1 Level in German Language – Max Mueller Bhavan (Goethe-Institut), Delhi
Master of Arts (M.A.) in English – Indira Gandhi National Open University (IGNOU)
Bachelor of Commerce (B.Com) – University of Delhi
Secondary & Senior Secondary Education – CBSE
