Pragati S

Detail-oriented Insurance Operations Specialist with 4+ years of experience in insurance services, supporting global insurance across Motor, Legal, Travel, and Household lines. Proven expertise in documentation, quotations, process training, and cross-border collaboration. Fluent in German and English, with international training exposure in Germany. Known for improving process efficiency, training teams, and adapting quickly to new systems.

Specialist – Insurance Operations at AXA Global Business Services (2021-02 – 2025-12)

• Managed indexing of documents and processing of insurance documents and quotations for new business and mid-term changes across multiple insurance lines (Motor, Legal, Travel, and Household).
• Ensured accuracy, compliance, and timely processing in alignment with global operational standards.
• Trained and mentored new hires and existing team members on updated processes, improving team consistency and productivity.
• Selected for onsite training Germany (2025) to support the implementation of a new operational process, acting as a key knowledge bridge between global teams.
• Collaborated closely with international stakeholders to support smooth process transitions and ongoing improvements.
• Recognized as Best Team Member multiple times.

C1.1 Level in German Language – Max Mueller Bhavan (Goethe-Institut), Delhi

Master of Arts (M.A.) in English – Indira Gandhi National Open University (IGNOU)

Bachelor of Commerce (B.Com) – University of Delhi

Secondary & Senior Secondary Education – CBSE