Customer service representative - F5 technologies
(2017-01 - 2019-12)
Handling customer interactions for an organization.
- Helping customers understand products and services, answer questions and resolve issues
- Take orders, Process returns
- Set up new customer accounts
- Maintain customer service records
Big basket
(2019-01 - 2021-12)
- Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion
- Assisting them if they are facing a problem and troubleshooting it
- Ensuring the customer has a positive experience with the company
Team Lead Operation (Sales) - OLA Fleet Technologies
(2021-01 - 2023-12)
A good communicator with strong presenting and soft skills. Also strong marketing management, logic, and problem-solving ability.
- Awarded for effectively meeting objectives, creating and executing budgets
- Establishing high-performing teams, and cultivating beneficial customer relationships
Assistant Manager Operations (sales) - EOS GLOBE (Star Health and Allied Insurance)
(2024-01 - 2025-12)
- Led a high-performing sales team, achieving a 75% to 100% increase in sales revenue within the first year
- Collaborated with marketing teams to develop effective sales collateral and marketing materials
- Established and maintained relationships with key stakeholders and decision-makers, resulting in successful contract negotiations
- Managed a sales pipeline, consistently meeting or exceeding quarterly and annual sales targets
- Trained and mentored junior sales staff, improving overall team performance
Sales manager - HDFC Life
(2025-01 - 2026-12)
Driving life insurance sales through channel partnerships, recruiting and training sales teams, and achieving designated revenue targets.
- Drive the assigned monthly, quarterly, and annual business targets within the designated sales channel (e.g Banks, NBFCs, or Agency networks)
- Build and nurture relationships with channel partners, branch staff, or insurance agents
- Train teams on HDFC Life products, insurance solutions, and digital platforms
- Conduct financial need analyses for customers to pitch and cross-sell appropriate life insurance, pension, and health solutions
- Ensuring high-quality business sourcing by monitoring policy renewals (persistency) and providing pre- and post-sales service, such as claim settlements
