Prakash Avhale

Linux System Administrator with 10+ years of experience in Linux server administration, web hosting support, virtualization, server monitoring, troubleshooting, and customer support. Experienced in managing Linux servers, resolving issues related to websites, email, DNS, SSL, firewall, and control panels such as cPanel/WHM, Plesk, and CentOS Web Panel. Strong hands-on experience with IPMI, RAID management, server provisioning, backup and restoration, malware cleanup, and performance monitoring.

Currently working as an L2 Linux System Administrator and building hands-on skills in Docker, AWS, Ansible, Git, and Kubernetes.

L2 Linux System Administrator at RedSwitches PTE Ltd. (2022-08 – Present)

L2 Linux System Administrator responsible for server health monitoring, troubleshooting, provisioning, security operations, and virtualization management.

• Monitor server health, uptime, and performance using Zabbix and internal monitoring tools
• Troubleshoot Linux and CloudLinux server issues related to websites, email, DNS, FTP, MySQL, SSL, firewall, cPanel/WHM, Plesk, and CentOS Web Panel
• Manage onboarding, provisioning, and configuration of new servers using TenantOS and datacenter platforms
• Perform server provisioning and operational tasks through the Leaseweb portal
• Upgrade BIOS, firmware, and RAID controller software through IPMI
• Create, configure, and troubleshoot hardware RAID setups for dedicated servers
• Resolve RAID and boot-related issues through rescue mode and console access
• Troubleshoot and maintain Apache and Nginx web server environments
• Handle domain-related support issues including registration, renewal, and DNS troubleshooting
• Investigate hacked or malicious websites and perform malware cleanup using ClamScan, Maldet, and ImunifyAV
• Support server security operations including DDoS review, brute-force mitigation, abuse handling, IP blacklist checks, and malware scanning
• Perform routine server administration tasks such as disk space management, mail queue checks, spam troubleshooting, service monitoring, software updates, kernel patching, and backup/restore operations
• Install operating systems manually through IPMI/KVM and support private networking configuration
• Deploy and configure virtualization platforms including Proxmox and VMware ESXi, and create virtual machines as required
• Prepare technical blogs and knowledge base articles for internal and customer use
• Train freshers and interns in Linux system administration and hosting support processes
• Support WHMCS-related operational tasks and assist with hosting-related customer escalations

L1 / L2 System Administrator at Darkhorse Infotech (2017-04 – 2022-07)

Delivered L1 and L2 Linux server administration and hosting support for shared hosting and dedicated servers, including migrations, monitoring, security, and customer support.

• Delivered L1 and L2 Linux server administration and hosting support for shared hosting and server-related issues
• Performed server-to-server data migrations with focus on service continuity and minimal downtime
• Managed server monitoring, resource troubleshooting, and performance-related support tasks
• Applied security hardening measures and resolved incidents related to IP blacklisting, phishing, and abuse complaints
• Installed and upgraded packages using RPM and YUM package managers
• Communicated with customers through support tickets and chat to troubleshoot technical issues
• Installed, configured, and supported third-party tools, applications, and hosting utilities
• Coordinated with datacenter operations teams for OS reloads, reboots, hardware checks, and connectivity/speed issues
• Installed and configured servers through IPMI/KVM and datacenter control panels

Senior Technical Support Engineer at JasMax Technology Pvt. Ltd. (2012-04 – 2015-02)

Handled customer support for hosting-related technical issues, server monitoring, cPanel/Plesk migrations, and day-to-day hosting support tasks.

• Handled customer support through tickets and live chat for hosting-related technical issues
• Monitored servers to reduce downtime risk and improve service availability
• Supported cPanel and Plesk migrations and resolved related configuration issues
• Worked on day-to-day hosting support tasks involving websites, email, DNS, and control panel troubleshooting
• Managed PTR record-related requests through datacenter panels

Bachelor of Arts in Arts – Pune University