Prakash C

I am having 4 years of Experience in production support and my technical skills are

Oracle SQL, Linux commands.

I used SQL scripts to generate report based on user request and checking DB blockage.

We will write own SQL script, Then I used Linux commands for checking the feed files from upstream users, doing error analysis in log file and checking server process.

We are eight members team; in that I am handling L1 and L2 level of incidents. I am rotating my shift in weekly basis. I have good knowledge in ITIL process. In that I’m taking responsibility to resolve incident and problem kind of tickets.

Also having work experience in monitoring the jobs using Autosys tool. I will take the action In case of any failure. I prioritized all the tickets in service-Now tool, I will close the ticket based on SLA timing.

Oracle SQL Redhat linux Windows Bash Shell Scripting ITIL process Banking ITRS Geneos Putty JIRA Service now Autosys Incident Management Problem Management Change Management Management L1 L2 Support Splunk Dynatrace Troubleshooting Jenkins deployment DR Test

BE- Mechanical Engineering

2016-2020