Rohith V
Production support Analyst | Application support |
Hire this person
Send a job offer directly to this candidate
About
Experienced IT Support Specialist with a strong background in providing Production and Application Support in a Banking environment. Proficient in Oracle SQL, Red Hat Linux, and key monitoring and troubleshooting tools such as ITRS Geneos, Splunk, and Dynatrace. Adept at leveraging Putty, Autosys, and ServiceNow to manage and resolve incidents with a focus on minimizing system downtime and enhancing performance.
Skilled in ITIL-based Incident and Problem Management, delivering high-quality L1 Support while ensuring optimal client interaction and user communication. Proficient in ensuring seamless operations through proactive system monitoring and efficient resolution of technical challenges. Strong track record of collaborating with cross-functional teams to maintain high availability, system stability, and enhance the user experience.
Passionate about providing consistent service excellence, driving operational efficiency, and contributing to the success of fast-paced, high-demand IT
Experience
Experienced IT Support Specialist with a strong background in providing Production and Application Support in a Banking environment. Proficient in Oracle SQL, Red Hat Linux, and key monitoring and troubleshooting tools such as Dynatrace. Adept at leveraging Putty, Autosys, and ServiceNow to manage and resolve incidents with a focus on minimizing system downtime and enhancing performance.
Skilled in ITIL-based Incident and Problem Management, delivering high-quality L1 Support while ensuring optimal client interaction and user communication. Proficient in ensuring seamless operations through proactive system monitoring and efficient resolution of technical challenges. Strong track record of collaborating with cross-functional teams to maintain high availability, system stability, and enhance the user experience.
Passionate about providing consistent service excellence, driving operational efficiency, and contributing to the success of fast-paced, high-demand IT environments.
Education
B.E MECHANICAL ENGINEERING
