Prakash Kumar

Intelligent Automation and Digital Transformation professional with 4 years of experience in delivering enterprise automation solutions, leading cross-functional initiatives, and streamlining complex business processes across global teams in insurance and finance domains.

Senior Program Analyst - IA at WNS Global Services - Part of Capgemini (2025-04 – 2026-10)

• Architected a scalable automation framework for debit & credit note extraction across 40+ London Market insurers.
• Consolidated multiple document formats, validation rules, and business logics into a reusable enterprise solution.
• Enabled rapid onboarding of new insurers through configurable workflow architecture.
• Reduced overall processing time by 90% of the overall Business process through workflow optimization and automation.
• Developed high-volume reconciliation frameworks processing 5,00,000+ records across multiple data sources.
• Optimized reconciliation logic, search algorithms, and exception handling to improve operational efficiency and data accuracy.
• Automated complex financial validation and matching processes, eliminating manual intervention.
• Designed end-to-end automation solutions integrated with SharePoint (SharePoint Lists, Document Libraries) for centralized reporting, audit logs and real-time tracking.
• Automated email communications using dynamic templates, embedded branding, and conditional attachments.
• Delivered 100+ hours/week in operational savings by automating end to end debt chasing workflows handling high density of reconciliations and data volumes for multiple data tables.

Program Analyst - IA at WNS Global Services - Part of Capgemini (2022-07 – 2025-03)

• Designed and developed automation solutions for claims and policy validation processes across multiple insurers.
• Automated high-volume workflows processing 1,000+ claims daily across legacy desktop applications.
• Improved SLA adherence, compliance accuracy, and operational efficiency, delivering 500+ productivity hours/month.
• Integrated Outlook, Excel, and PDF extraction workflows for invoice processing and LPAN creation.
• Translated business requirements into scalable automation solutions through detailed PDDs and SDDs.
• Led solution design for complex business processes across claims, policy administration, risk management, and finance operations.
• Led migration of 50+ automation bots from Automation Anywhere v11 to AA360 with zero business disruption.
• Managed end-to-end UAT cycles and stakeholder sign-offs for automation initiatives, ensuring solution quality, requirement adherence, and production readiness.
• Executed end-to-end deployment activities across development, testing, and production environments, supporting smooth go-live execution and release management.
• Coordinated post-deployment support and maintenance activities for automation solutions, driving issue resolution, process reliability, and continuous improvement.

Master of Business Administration in Information Technology & Management – Amity University (2022-10 – 2024-09)

Bachelor of Technology in Computer Science & Engineering – Galgotias University (2018-07 – 2022-06)