Saurabh Kumar

Business Analyst with 9+ years of experience across business operations, automation, business intelligence, and performance reporting in telecom, fintech, and enterprise environments. Demonstrated strength in transforming complex data into executive-ready insights, enabling leadership decision-making through advanced analytics, automation, and scalable dashboarding solutions.

Operations Assistant Manager | Business Intelligence & Operations Analyst - LOAN FRAME

(2018-03 - 2022-02)

• Created and published enterprise-level dashboards and reports using AWS Quicksight, Excel, and BI tools to support data-driven decision-making.
• Extracted, validated, and analyzed large datasets from multiple databases, ensuring consistency, accuracy, and reporting symmetry.
• Designed sales pipeline and ageing-based performance reports, improving forecasting accuracy and operational visibility.
• Led customer feedback analysis initiatives, identifying service gaps and implementing process improvements & supported payment processing, penalty calculations, and application workflows while enabling faster insights through ad-hoc analytics support.

Operations Delivery Associate - ZS ASSOCIATES

(2013-12 - 2015-09)

• Supported data analytics and business change initiatives through root cause analysis and performance reporting.
• Identified operational inefficiencies and contributed to process enhancements that improved service delivery outcomes & worked closely with analytics teams to ensure data accuracy and actionable insight generation.

MBA - Marketing and HR - Guru Gobind Singh Indraprastha University (GGSIPU) (2016)

Bachelor of Commerce - University of Delhi (2013)