General Manager - Silver Sands Serenity - Goa
(2025-05)
Corporate General Manager - WSI HOTELS - Goa
(2023-12 - 2025-04)
Hotel Sunkissed Premium – Calangute Goa & La Sunila Sutes & Villas- Arpora Baga-Goa, Casa Tushita-Candolim, Casa Tushita-Arpora and Casa Tushita- Arpora Baga
Managing Director - LUI BEACH RESORT - Candolim Goa
(2018-10 - 2023-09)
Managed under lease agreement for 05 years.
General Manager - Silver Sands Hideaway - Candolim–Goa
(2011-10 - 2018-09)
A Boutique Resort
Resort Manager - Casa Boutique Hotels - Goa
(2010-11 - 2011-10)
Front Office Manager - Hotel Fortune Select Regina - Candolim GOA –INDIA
(2009-09 - 2010-10)
ITC Welcom group
- Managed the Front Desk and Concierge team to ensure that our guests received exceptional service and Guest Retention.
- Ensured all guest requests were dealt with efficiently.
- Manage the Guest History System and effectively use the guest profiles
- Ensured all billing procedures were followed correctly and accurately at all times.
- Ensured Early and Late Shift procedures were followed correctly and accurately at all times.
- Ensured all reservations were taken correctly to hotel and Excellent Hotel standards.
- Maximized sales by ensuring whole team was aware of "Rate of the Day", and associated sales targets.
Duty Manager/Front Desk Manager - Hotel Cidade de Goa
(2006 - 2009)
Ensuring high quality services and optimum resource utilization for maximum service quality. Achieving maximum customer satisfaction by to understand their requirements and customizing the product and services accordingly.
- Relationship management across departments, ensuring smooth business operations.
- Handling operational functions like pre-shifts staff briefings, creating the duty roster, shift management.
- Organizing and conducting practical and theoretical training programs, to enhance skills and motivational levels.
- Supervising operations at the Front Desk,allocation of duties, checking ofgrooming.
- Ensuring completeness of statutoryrequirements.
- Looking after special attention to guests.
- Liaison with HK, Room Service and stores to Ensure rooms in proper condition to sell.
- Supervise handling of welcoming guest, Guest Request, room changes etc.
- Multi skilled in Cashiering and Reservations.
- Coordination with Room Service, Housekeeping, Telephones, Engineering in case of Guest Complaints not being solved and also in the normal course of a guest checking in/checking Out.
- Presenting the check-out plan of the major movements to FOM one day prior to the Movements.
- Planning of front office activities depending on the business.
Front Office Senior Supervisor - Hotel Cidade de Goa beach Resort
(2001 - 2005)
- Multi skilled in cashiering, Reservation, Guest Relations, Supervising operations at The Reception, Allocation of duties.
- Planning of Front Office activities depending on the business
- Handling arrivals and departures
- Completing registration formalities and billingSystem of guest
- Keep track of room status, handle guestComplaints.
Front Office Assistant cum Night Auditor - Hotel Cidade de Goa beach Resort
(1998 - 2000)
- Checking of room charges for the day
- Tallying of sales for the day
- Preparation of Daily Sales Recapitulation
- Preparation of Daily Flash Report
- Verification of proper transfer of sale from point of Sale of Accounts.
Foreign Exchange Counter Cashier - Hotel Cidade de Goa beach Resort
(1995 - 1997)
- Checking & Acceptance of Foreign Currency Notes & Travelers Cheques
- Accurate accounting of the above.
- Systematic entry in Register as per statutory Requirement.
- Accurate hand-over of CN & TCs for Banking
