Pramod Gunjal
AV Engineer for Boardroom Support
About
To work in an organization where culture of freedom and working for initiatives is ensured, facilitating my contribution through thoughts and action to the company's vision and thus achieve self-development by playing a significant role in building the organization.
Experience
Video Conferencing Engineer - CMS IT SERVICES PVT LTD
(2016-07 - 2017-07)
Video Conferencing Team - Client with Reliance Communication Pvt.Ltd
- Video Conferencing Service provisioning and Video Conferencing service delivery.
- Working on Polycom MCUs and Codian MCU.
- Troubleshooting the cast
- Monitoring of commercial as well as Enterprise VC's
- Polymer problems faced during conference calls on real time scenario.
- Troubleshooting Hardware /software/Network issues.
- Managing VC Events.
- Customer Support and Network Monitoring.
- Trouble shooting of End Points and MCUs
- Managing the Data Base of the customers.
Video Conferencing Support Engineer - OUTWORX SOLUTION PVT LTD (IBM)
(2017-07-25 - 2018-03-31)
Client with Vodafone India Pvt.Ltd
- Approve VC tickets of Requester received in IT Servicedesk Portal (BMC remedy authorized by IBM).
- Helping Customer to resolve the issue escalated by VC Engineers
- Helping user on VC related queries & sharing details of concern team if needed.
- Co-ordination with central network team for different escalated VC related issues
- Monitoring VVIP Video Conference.
- Escalating the problems to network team & Godrej Vendor if any issue observed on the bridge or endpoint device.
- Trouble shooting of End Points and MCUs
- Installation Of VC devices.
Video Conferencing Support Engineer - Nityo Infotech Pvt Ltd.
(2018-08 - 2019-08-01)
Client with Citi Bank
- Video Conferencing Service provisioning and Video Conferencing service delivery.
- Checking Of VC rooms on daily basis.
- Working on Polycom MCUs, Cisco MCUs and Codian MCU
- Troubleshooting the cast
- Monitoring of commercial as well as Enterprise VC's
- Polymer problems faced during conference calls on real time scenario.
- Troubleshooting Hardware /software/Network issues.
- Managing VC Events.
- Customer Support and Network Monitoring.
- Trouble shooting of End Points and MCUs
- Installation Of VC devices.
- Working With Global (Singapore) team for Town hall support
- Monitoring of VVIP Video Conference.
- Escalating the problems to network team & All wave Vendor if any issue observed on the bridge or endpoint device
- Co-ordination with central network team for different escalated VC related issues.
- Approve VC tickets of Requester received in Market Place Portal
- Helping Customer to resolve the issue escalated by VC Engineers.
- Helping user on VC related queries & sharing Presentation Related issues.
Video Conferencing Support Engineer - NTT Data Services Pvt Ltd.
(2019-08 - 2019-11)
Client with Citi Bank
Video Conferencing Support Engineer - Mahindra Integrated Business Solutions LTD
(2019-12 - 2020-10)
Client with Mahindra and Mahindra
- Video Conferencing Service provisioning and Video Conferencing service delivery.
- Working on Polycom MCUs and Codian MCU.
- Troubleshooting the cast
- Checking Of VC rooms on daily basis.
- Working on Polycom MCUs, Cisco MCUs and Codian MCU
- Monitoring of VVIP Video Conference.
- Escalating the problems to network team & All wave Vendor if any issue observed on the bridge or endpoint device
- Co-ordination with central network team for different escalated VC related issues.
- Approve VC tickets of Requester received in Market Place Portal
- Helping Customer to resolve the issue escalated by VC Engineers.
- Helping user on VC related queries & sharing Presentation Related issues.
Video Conferencing Support Engineer L2 - Nityo Infotech Pvt Ltd. (IBM)
(2020-11 - 2022-08)
Client with Marico India Pvt.Ltd
- Video Conferencing Service provisioning and Video Conferencing service delivery.
- Checking Of VC rooms on daily basis.
- Working on Polycom MCUs, Cisco MCUs and Codian MCU
- Monitoring of VVIP Video Conference.
- Escalating the problems to network team & All wave Vendor if any issue observed on the bridge or endpoint device
- Co-ordination with central network team for different escalated VC related issues.
- Approve VC tickets of Requester received in Market Place Portal
- Helping Customer to resolve the issue escalated by VC Engineers.
- Helping user on VC related queries & sharing Presentation Related issues.
- Working on upgradation of windows 10 version, Bitlocker and Intune Enrollment process
AV Engineer for Boardroom Support - 3i Infotech LTD
(2022-08)
Client with ICICI Bank
- Video Conferencing Service provisioning and Video Conferencing service delivery.
- Checking Of VC rooms on daily basis.
- Working with Cisco and Polycom VC devices.
- Working with BIAMP, DSP, Crestron processor and touch panel.
- Working on Polycom MCUs, Cisco MCUs and Codian MCU
- Monitoring of VVIP Video Conference.
- Escalating the problems to network team & All wave Vendor if any issue observed on the bridge or endpoint device
- Co-ordination with central network team for different escalated VC related issues.
- Approve VC tickets of Requester received in Market Place Portal
- Helping Customer to resolve the issue escalated by VC Engineers.
- Helping user on VC related queries & sharing Presentation Related issues.
- Working on Extron Recording Device.
Education
BE - I.T - Mumbai University (2016)
DIPLOMA - Maharashtra State Board of Technical Education (2012)
HSC - Maharashtra board (2009)
SSC - Maharashtra board (2007)
