Video Conferencing Engineer - CMS IT SERVICES PVT LTD
(2016-07 - 2017-07)
Video Conferencing Team - Client with Reliance Communication Pvt.Ltd
- Video Conferencing Service provisioning and Video Conferencing service delivery.
- Working on Polycom MCUs and Codian MCU.
- Troubleshooting the cast
- Monitoring of commercial as well as Enterprise VC's
- Polymer problems faced during conference calls on real time scenario.
- Troubleshooting Hardware /software/Network issues.
- Managing VC Events.
- Customer Support and Network Monitoring.
- Trouble shooting of End Points and MCUs
- Managing the Data Base of the customers.
Video Conferencing Support Engineer - OUTWORX SOLUTION PVT LTD (IBM)
(2017-07-25 - 2018-03-31)
Client with Vodafone India Pvt.Ltd
- Approve VC tickets of Requester received in IT Servicedesk Portal (BMC remedy authorized by IBM).
- Helping Customer to resolve the issue escalated by VC Engineers
- Helping user on VC related queries & sharing details of concern team if needed.
- Co-ordination with central network team for different escalated VC related issues
- Monitoring VVIP Video Conference.
- Escalating the problems to network team & Godrej Vendor if any issue observed on the bridge or endpoint device.
- Trouble shooting of End Points and MCUs
- Installation Of VC devices.
Video Conferencing Support Engineer - Nityo Infotech Pvt Ltd.
(2018-08 - 2019-08-01)
Client with Citi Bank
- Video Conferencing Service provisioning and Video Conferencing service delivery.
- Checking Of VC rooms on daily basis.
- Working on Polycom MCUs, Cisco MCUs and Codian MCU
- Troubleshooting the cast
- Monitoring of commercial as well as Enterprise VC's
- Polymer problems faced during conference calls on real time scenario.
- Troubleshooting Hardware /software/Network issues.
- Managing VC Events.
- Customer Support and Network Monitoring.
- Trouble shooting of End Points and MCUs
- Installation Of VC devices.
- Working With Global (Singapore) team for Town hall support
- Monitoring of VVIP Video Conference.
- Escalating the problems to network team & All wave Vendor if any issue observed on the bridge or endpoint device
- Co-ordination with central network team for different escalated VC related issues.
- Approve VC tickets of Requester received in Market Place Portal
- Helping Customer to resolve the issue escalated by VC Engineers.
- Helping user on VC related queries & sharing Presentation Related issues.
Video Conferencing Support Engineer - NTT Data Services Pvt Ltd.
(2019-08 - 2019-11)
Client with Citi Bank
Video Conferencing Support Engineer - Mahindra Integrated Business Solutions LTD
(2019-12 - 2020-10)
Client with Mahindra and Mahindra
- Video Conferencing Service provisioning and Video Conferencing service delivery.
- Working on Polycom MCUs and Codian MCU.
- Troubleshooting the cast
- Checking Of VC rooms on daily basis.
- Working on Polycom MCUs, Cisco MCUs and Codian MCU
- Monitoring of VVIP Video Conference.
- Escalating the problems to network team & All wave Vendor if any issue observed on the bridge or endpoint device
- Co-ordination with central network team for different escalated VC related issues.
- Approve VC tickets of Requester received in Market Place Portal
- Helping Customer to resolve the issue escalated by VC Engineers.
- Helping user on VC related queries & sharing Presentation Related issues.
Video Conferencing Support Engineer L2 - Nityo Infotech Pvt Ltd. (IBM)
(2020-11 - 2022-08)
Client with Marico India Pvt.Ltd
- Video Conferencing Service provisioning and Video Conferencing service delivery.
- Checking Of VC rooms on daily basis.
- Working on Polycom MCUs, Cisco MCUs and Codian MCU
- Monitoring of VVIP Video Conference.
- Escalating the problems to network team & All wave Vendor if any issue observed on the bridge or endpoint device
- Co-ordination with central network team for different escalated VC related issues.
- Approve VC tickets of Requester received in Market Place Portal
- Helping Customer to resolve the issue escalated by VC Engineers.
- Helping user on VC related queries & sharing Presentation Related issues.
- Working on upgradation of windows 10 version, Bitlocker and Intune Enrollment process
AV Engineer for Boardroom Support - 3i Infotech LTD
(2022-08)
Client with ICICI Bank
- Video Conferencing Service provisioning and Video Conferencing service delivery.
- Checking Of VC rooms on daily basis.
- Working with Cisco and Polycom VC devices.
- Working with BIAMP, DSP, Crestron processor and touch panel.
- Working on Polycom MCUs, Cisco MCUs and Codian MCU
- Monitoring of VVIP Video Conference.
- Escalating the problems to network team & All wave Vendor if any issue observed on the bridge or endpoint device
- Co-ordination with central network team for different escalated VC related issues.
- Approve VC tickets of Requester received in Market Place Portal
- Helping Customer to resolve the issue escalated by VC Engineers.
- Helping user on VC related queries & sharing Presentation Related issues.
- Working on Extron Recording Device.
