Pranav Sadul

Operations Specialist (M.Sc. CS) with a strong background in high-volume transaction processing and quality governance. Expert in managing complex regulatory claims (EU/UK frameworks) and leading quality audits to ensure 100% compliance. Proven ability to bridge the gap between technical systems and operational execution in fast-paced, regulated environments.

Senior Operations Associate at WNS Global Services Pvt. Ltd. (2024-04 – 2026-07)

• Lead the On-the-Job Training (OJT) phase, successfully bridging gaps between theoretical training and live operations to ensure new recruits are fully prepared for independent case handling.
• Conduct rigorous quality audits of agent performance during the OJT period, identifying errors and providing real-time feedback to maintain high compliance and accuracy standards.
• Direct shift operations by managing real-time workflows and driving agent productivity to meet daily case closure targets and service level agreements (SLAs).
• Manage high-priority passenger escalations and complex flight disruption claims, ensuring accurate compensation delivery while protecting the brand's reputation.

M.Sc. in Computer Science – G.H.

Raisoni

College of Arts Commerce & Science, Wagholi, Pune (2024)

B.Sc. in Computer Science – G.H.

Raisoni

College of Arts Commerce & Science, Wagholi, Pune (2021)

HSC – Genba Sopanrao Moze Prashala, Shastri Nagar, Pune (2018)

SSC – St.

Francis De Sales High

School, Shaanwadi, Nagar Road, Pune (2016)