Vibha Shukla

To improve my career and hone my skills further as a travel professional; to provide the highest customer experience to the guests; and to contribute to the tourism industry in the best possible way.

Senior Operations Executive - Thrillophilia Adventures Pvt Ltd

(2023-11 - 2025-07)

• Allotment and Inventory Management (Processing Bookings) for Thailand, Bali, Singapore, Malaysia, & Vietnam.
• Coordination with Sales, Finance team & Customer Experience Team
• Maintaining Vendor Liaisoning
• Handling Customer Escalations
• Trained Executives for handling customer experience.
• Worked in the Feasibility Department for both long-haul and short-haul regions, ensuring itinerary accuracy and service deliverability.

Operations Associate - Travclan Technology Pvt Ltd

(2022-10 - 2023-09)

• Handled Thailand, Ladakh, Sri Lanka, Kashmir, and Indonesia (Bali) and quoting 70+ queries on a daily basis with a quick response rate.
• Vendor Management, Negotiations and Inventory Management
• Trained and Guided 04 Internsfor different regions
• Resolving Customer Escalation effectively with higher satisfaction.
• Extra Mile Achiever for the Month of July.

Senior Associate (Business Development & Pre Sales) - Think & Learn Pvt Ltd (BYJUS-The Learning App)

(2021-03 - 2022-10)

• Synchronizing with the sales team and providing the good quality bookings that convert into revenue to the company.
• Contributed 60 Lakhs (Approx) revenue on the bookings that were provided to the sales team.
• Two times MVP in the month of Sept'20 & Nov'20

Business Development - Global Corporate Tours - Delhi

(2020-01 - 2020-03)

• Handling Day to Day operations of Ladakh & North India.
• Maintaining a good relationship with the vendors and negotiating with them.
• Make Bookings and Reservation for customers

Flight Support Executive - Easy Trip Planners (EaseMyTrip.com) - Delhi

(2019-03 - 2019-10)

• Worked on Galileo
• Customer Handling and Chat support.
• Coordination with the reservation team.

MBA - Travel & Tourism - Department of Tourism Management (2019)

B.Sc - Computer Science - St.Thomas College (2016)

Higher Secondary - Carmel Convent School (2013)