Pranay Kumar Kuchulakanti

Experienced and results-driven Microsoft Dynamics 365 CRM Engineer with over 4.9 years of expertise in developing, customizing, and deploying CRM solutions. Skilled in integrating Dynamics 365 CRM with external systems, designing advanced features using C#, Plugins, JavaScript, and Power Automate, and leveraging the Power Platform. Adept at collaborating with cross-functional teams and leading technical initiatives to deliver high-quality CRM solutions for sales, customer service, and marketing processes.

Proficient in Dynamics CRM SDK, XRM, and cloud services, including Azure DevOps for CI/CD.

CRM Engineer - Tata Consultancy Services (TCS) - Hyderabad, India

(2021-04 - 2026-03)

Project: AMS_FO_Dynamics | Client: Lexmark

• Led the implementation and configuration of Microsoft Dynamics 365 CRM for Sales and Service management processes, including form design, views, dashboards, plugins, Business Rules, JavaScript, and Workflows implementation.
• Developed and customized Power Apps and integrated Power Automate workflows, reducing operational time by up to 30%.
• Streamlined the use of MS Power Platform, MS Azure, XRM Toolbox, and Ribbon Workbench to enhance CRM functionality and automate business processes.
• Collaborated with cross-functional teams to enhance CRM system functionality, leading to a 15% improvement in client engagement.
• Worked with SQL queries to extract and manipulate data from replicated databases to support business analytics and reporting.

Bachelor of Technology - B.Tech - Anurag Group of Institutions (2015-07 - 2019-05)