Nancy Aggarwal

Senior Microsoft Dynamics 365 CRM Test Engineer

Talent

GurugramMember since July 16, 2026

Microsoft Dynamics 365 Customer Service TestingManual TestingFunctional TestingEnd-to-End TestingWeb Application TestingSQL QueriesDatabase ValidationAzure DevOpsJiraTestRailPivotal TrackerPostmanEdgeAndroidiOS

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Microsoft Dynamics 365 Customer Service TestingManual TestingFunctional TestingEnd-to-End TestingWeb Application Testing

About

Results-driven Senior Microsoft Dynamics 365 CRM Test Engineer with 5+ years of experience in Manual Testing, Microsoft Dynamics 365 Customer Service testing, CRM Functional Testing, API Testing, SQL Database Validation, Mobile Testing, and Web Application Testing. Extensive experience throughout the Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), and Defect Life Cycle (DTLC) in Agile Scrum environments. Skilled in designing and executing test scenarios, validating CRM business processes, identifying defects, collaborating with cross-functional teams, and ensuring high-quality software delivery.

Strong functional knowledge of Microsoft Dynamics 365 Customer Service, including Case Management, Contacts, Accounts, Activities, Queues, Knowledge Base, Email functionality, Business Process Flows, and CRM workflows.

Experience

Senior Microsoft Dynamics CRM Test Engineer - Think Future Technologies Pvt. Ltd. - Gurugram

(2021-05)

Perform Functional Testing of Microsoft Dynamics 365 Customer Service applications.
Analyze Business Requirements, User Stories, and Acceptance Criteria.
Design, review, and execute comprehensive Test Cases and Test Scenarios.
Validate CRM modules including Cases, Contacts, Accounts, Activities, Knowledge Base, and Customer Service workflows.
Perform End-to-End testing for integrated CRM business processes.
Execute Regression, Sanity, Smoke, Functional, and UAT testing.
Conduct API Testing using Postman.
Validate backend data using SQL queries.
Report, track, and verify defects using Azure DevOps, Jira, and Pivotal Tracker.
Participate in Sprint Planning, Daily Standups, Sprint Review, and Retrospectives.
Collaborate closely with Developers, Business Analysts, Product Owners, and Clients.
Prioritize defects and support release validation activities.
Perform Cross Browser and Mobile Application Testing.

Assistant Professor - Shri Ram College of Engineering and Management - Palwal

(2015-08 - 2018-07)