Operations and business management professional with experience in customer engagement, technical support, sales, content production, and end-to-end business operations in fast-paced environments.
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Results-driven operations and business management professional with hands-on experience in customer relations, sales growth, marketing, technical support, and content production. Currently serving as Head of Operations at PIT LANE RACING STUDIO, managing end-to-end business operations, simulator technical support, race broadcasting, customer engagement, and team coordination. Proven ability to drive business growth, build strong customer relationships, and adapt across multiple roles in fast-paced environments.
Head of Operations, Pit Lane Racing Studio -
Managed daily operations and customer experience at a premium sim racing studio - PIT
LANE RACING STUDIO.
Built customer relationships and increased sales through upselling and engagement.
Handled simulator setup, troubleshooting, and technical support.
Managed race broadcasts, video editing, and social media content.
Worked closely with the founder to support business growth and operations.
Management Trainee, EThames ELabz -
Developed AI-assisted healthcare learning modules through content design and research.
Created and edited audio-visual learning materials, including video production and AI prompting.
Collaborated with healthcare professionals to develop effective educational content.
Conducted field research and contributed ideas for training and learning solutions.
Bachelor of Business Administration - MARKETING
Research on "Impact of experiential marketing on customer engagement"
ST. MARY’S CENTENARY JUNIOR COLLEGE
CBSE (GRADE I - X)
ST. MICHAEL’S SCHOOL
