Manager - Customer Relations - Karagya Foods Pvt. Ltd (Truly Desi) - Pune, Maharashtra
(2023-06)
- Handled customer calls, complaints, feedback, and service requests efficiently.
- Ensured quick resolution of customer issues related to quality, delivery, and payments.
- Maintained customer databases, feedback logs, and satisfaction reports.
- Tracked customer history, service tickets, resolution status, and follow-ups.
- Analyzed data to identify repeat issues, customer behavior, and service improvement opportunities.
- Coordinated with delivery, logistics, production, and quality teams for issue resolution and smooth operations.
- Ensured timely communication with customers via WhatsApp, mobile applications, email, and call support.
- Developed loyalty programs and conducted regular follow-ups for key customers.
- Analyzed customer buying patterns and preferences to support sales and supply chain planning.
- Collaborated with QA, production, and field teams to implement corrective actions and improve product quality standards.
- Prepared and maintained monthly sales review reports, analyzed customer buying behavior, verified customer validity, resolved queries, and guided BDOs during sales pitching.
- Coordinated with application software developers regarding operational and customer-related requirements.
- Conducted BTL marketing activities by identifying target customers and suitable societies for promotions and coordinated end-to-end execution with society managers and promoters.
- Interacted directly with customers and converted leads into daily subscriptions.
- Successfully managed and supervised 15+ interns by providing training, assigning daily tasks, and maintaining attendance and leave records.
- Managed SIS stores (Reliance), including hiring sales executives, store staff, coordinating with production and logistics teams, ensuring smooth store operations, monitoring daily inward and outward stock movement, and executing marketing campaigns to drive sales growth.
- Responsible for identifying candidates, conducting initial interview rounds, and coordinating with management for final closure and onboarding.
- Successfully hired employees for Sales, Quality, and Accounts departments.
- Managed employee onboarding documentation including offer letters, appointment letters, and employee records.
E-Commerce Marketing Executive - Vedaaz Organics Pvt. Ltd - Pune, Maharashtra
(2022-11 - 2023-05)
- Integrated Whatsapp Chat-Bot successfully (Business on Bot) for the Organization development.
- Responsible person for lead generation through marketing campaigns through chat Bot.
- Responsible person for the listing the products on E-commerce platforms. (You Care Lifestyle).
- Responsible person for the managing orders, aligning and dispatch the orders. (Website, Application, Amazon, Flipkart, Jiomart, Kreate etc.)
- Co-Ordinator between the vendors and the company. Planning and executing marketing activities to increase the sales lead. (BB Daily, Big Basket, FTH Daily etc)
- Plan, co-ordinate, and executive with advertising agencies.
- Performance analysis for website and social media campaigns.
- Planning & coordinating for influencer marketing.
- Establishing working relationships with e-commerce partners, improving content on a website, designing terms of the product in the terms of business.
- Co-Ordinator between Amazon Account Handler and Company for Amazon store, A+ Content, product optimization, keywords suggestions etc.
- Identified leads through industry networking events, trade shows, and LinkedIn and developed prospects.
- Identified suitable exhibitions for promoting the products and coordinated start to end with organizers.
- Attended exhibitions for promoting the products. (Flea Market)
Sales and Marketing Executive - Kishor Agro Products - Pune, Maharashtra
(2021-08 - 2022-10)
- Worked on a New Product Development.
- Worked for B2B and B2C marketing across different channels.
- Responsible for listing the products at modern trade outlet (Fine Foods).
- Responsible person for the listing the products on E-commerce websites, managing orders and aligning dispatch operations, creating new plans and offers. (Example- You Care Lifestyle, Aanya wellness, FTB Organics, etc.)
- Plan, co-ordinate, and executive with advertising agencies.
- Performance analysis for website and social media campaigns.
- Establishing working relationships with e-commerce partners, improving content on a website, designing terms of the product in the terms of business.
- Maintained market and competitor awareness through regular research into activities, trends, and progress.
- Identified leads through industry networking events, trade shows, and LinkedIn and developed prospects.
- Identified suitable exhibitions for promoting the products and coordinated start to end with organizers.
- Attended exhibitions for promoting the products.
- AAHAR- International Food & Hospitality Expo, 2022- New Delhi
- World of Hospitality, 2022- Goa
- India Horeca Expo, 2022- Coimbatore
- India Food-EX, 2022- Banglore
Sales and Marketing Executive - Palvi Industries - Sangli, Maharashtra
(2018-07 - 2019-06)
- Worked as a client handler.
- Responsible for B2C marketing across different channels.
- Assess marketing potential of new and existing clients to tap new markets and lead generation.
- Identifying and engaging target customers for the company.
- Researched and analyzed market trends, pricing schedules and competitor offerings daily.
- Researched and identified the best media channels for marketing specific products and services.
- Identified suitable exhibitions for promoting the products and coordinate with organizers.
- Communication with delivery partners as well as dealers for checking availability and prices.
- Attended exhibitions for promoting the products.
- AAHAR- International Food & Hospitality Expo, 2022- New Delhi
- World of Hospitality, 2022- Goa
- India Horeca Expo, 2022- Coimbatore
- India Food-EX, 2022- Banglore
