Prasanna Allamsetti

Site Reliability / Production Support Engineer with 4 years of experience at Tata Consultancy Services, supporting enterprise production environments across incident management, system monitoring, and batch processing. Proven track record of reducing incident resolution time and improving system availability through proactive monitoring, root cause analysis, and automation. Recognized with "Best Employee" award (2025) for consistent delivery under SLA pressure.

Skilled in Splunk, Dynatrace, SQL/DB2, ServiceNow, JIRA, ITIL/ITSM, and Python/Unix scripting for operational automation.

Associate System Engineer - Tata Consultancy Services (TCS) - Bangalore, India

(2022-08)

• Delivered 24/7 production support across 6 enterprise applications, maintaining 100% system availability and resolving an average of 40+ incidents per week within SLA.
• Drove incident management using ITIL/ITSM processes in ServiceNow and JIRA, reducing average incident resolution time by 80% through improved triage and escalation workflows.
• Analysed application logs and Splunk dashboards to identify root causes of recurring production issues, cutting repeat incidents by 50%.
• Partnered with infrastructure, database, and application teams to troubleshoot performance bottlenecks in critical production environments, improving cross-team resolution turnaround.
• Built and maintained 6 monitoring dashboards and alert configurations in Dynatrace and Splunk, enabling proactive detection of issues before customer impact.
• Monitored and supported numbers of scheduled batch jobs daily, ensuring on-time execution and resolving failures within SLA to avoid downstream reporting delays.
• Executed SQL queries against DB2 databases for application validation, data troubleshooting, and incident resolution support.
• Authored RCA documents and operational reports for recurring incidents, feeding findings into continuous improvement initiatives adopted by the support team.
• Participated in on-call rotations, handling priority (P1/P2) incidents within SLA timelines and coordinating cross-functional bridge calls during major outages.
• Recognition: Awarded "Best Employee" (2025) by client and TCS leadership for reliability and incident-response performance.

Bachelor of Technology (B.Tech) - Computer Science and Engineering - Aditya Engineering College (Autonomous) (2022-07)

Intermediate - Sri Chaitanya Junior College (2018-06)

SSC - Geethanjali School (2016-05)