Registration & Compliance Operations Investigation Specialist and Transaction Risk Investigator
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As a Registration & Compliance Operations Investigation Specialist and Transaction Risk Investigator with Amazon, I have gained expertise in mitigating online fraud, protecting customers from financial loss, ensuring compliance, and upholding customer trust. I am a self-starter with strong communication and problem-solving skills, an eye for detail, and a passion for learning and trying new things. I am confident in recognizing and addressing needs, developing, and executing plans, and working independently.
In addition, I am committed to inclusivity and creating positive work environments, with excellent interpersonal skills and cultural awareness. I am skilled in handling confidential information with sensitivity, and I am excited to contribute to the success of an organization and positively impact the work lives of others through advising, directing, and improving. Overall, I am a highly motivated and skilled investigator who is committed to maintaining high standards of compliance, protecting the company and customers from fraud, and delivering exceptional customer service.
Senior Process Executive- AML/KYC - Cognizant
I played a critical role in ensuring the safety and security of the platform, while simultaneously providing exceptional customer support, performing Enhanced Due Diligence (EDD) and AML investigations to detect any unusual activity on the customer/seller account and their transactions and onboarding only legitimate clients by offboarding non-legit accounts.
Registration & Compliance Operations and Transaction Investigation Specialist - Amazon
As a transaction risk investigator my responsibility is to detect the fraudulent activity and monitor customer accounts and avoid fraudsters to enter amazon platform. Worked as a buyer risk investigator in failed queue and gift card process. As a KYC Investigator, my primary responsibility was to ensure that only legitimate customers and sellers were onboarded on Amazon's platform.
This involved verifying personal details of customers and sellers using a variety of tools, including third-party tools, public registries, and documents like personal identification documents and business documents. This process was critical in preventing bad actors from defrauding other customers or using the platform to launder money. As part of my role, I was also responsible for managing bank account verification and handling all customer queries related to Amazon onboarding through emails.
This involved communicating with customers in a timely and professional manner and addressing any concerns or issues they had during the onboarding process. I also worked as a buyer risk investigator where we investigate the accounts of our buyers check their buyer activity, the transactions and save legitimate c
Bachelor of Technology - Electronics and Communication Engineering - Tenali Engineering College (2010 - 2014)
Board of Intermediate Education - Smt. D. Indira Junior College (2008 - 2010)
