Prashant Anand

Mac Desktop Support Engineer with 7+ years of hands-on experience in Mac hardware & Mac Os . Proven expertise in L1/L2 technical support, OS-level troubleshooting, software troubleshooting . Committed to delivering exceptional support and solutions that drive success for both the organization and its users ..

Technical Support Engineer Mac / Windows at Delight informatics (2020-09 – 2025-04)

• Installing, configuring and troubleshooting of Mac OS
• Installation & Troubleshooting of all types of Software in Mac like Adobe Creative cloud, Microsoft office, Corel draw, Fcp, Logic Pro
• Installing, configuring and troubleshooting of Microsoft windows
• Assembling & Di assembling Maintaining & Troubleshooting Desktop Laptops & all in one
• Software installation & troubleshooting
• installing network printer, sharing and troubleshooting
• Remote support through anydesk, teamviewer & ultraviewer
• Assembling and dissembling of apple Machine
• worked on Mac Book Pro (13, 15, 17 inches, Mac Book Air, Mac Pro Tower & Cylinder, Imac 21 inches to 27 inches 7 latest 24 inches )
• hardware upgrades ( display replacement, battery replacement, fan, ssd upgrades, Memory Upgrades, wifi Card )
• I phone software restore & update

Technical Support Engineer Mac / Windows at UTTKARSH INFOTECH (2009-07 – 2012-05)

High School (Year 12) – Harcourt Butler Senior Secondary School (2007)

High School (10th) – Harcourt Butler Senior Secondary School (2005)