Prashant Joshi

I have experience in food and fresh-produce supply chains, procurement, export support and customer service, along with more than 15 years of management and operations experience in India and the UK. In my current role as a Senior Assistant at Prime Fresh Limited, I support and coordinate procurement and export-related activities. I handle customer requirements, follow up on enquiries, prepare reports and business information, analyses data, and liaise with customers, suppliers and internal teams.

I also have strong experience in reporting, team management, Problem solving and working with different stakeholders. I enjoy building good working relationships and finding practical solutions for customers and the business.

Senior Assistant at PRIME FRESH LIMITED (2022 – Present)

• Support the procurement and day-to-day business activities of a fruits and vegetables supply-chain company.
• Support export work, including preparing export offers, handling customer requirements and helping with customer onboarding.
• Work with the procurement team on product availability, prices and supply information for customer and export enquiries.
• Coordinate with internal teams and customers to follow up on enquiries, requirements, documents and deliveries.
• Prepare and review reports and business information to help management understand performance and make decisions.
• Support efforts to find new customers and improve the company's export business.

Customer Operations Manager at ROYAL MAIL (2022 – 2022)

• Checked daily performance and set priorities for the team.
• Worked with delivery teams, unions and senior managers to solve operational issues.
• Planned staff requirements using expected workload and volume.
• Supported staff training and development and made sure safety and company rules were followed.

Delivery Office Manager at ROYAL MAIL (2017 – 2022)

• Managed a team of more than 50 employees in a busy delivery operation.
• Managed staff schedules, attendance, performance and customer issues.
• Worked to improve service quality, delivery accuracy and customer satisfaction.
• Built a team culture based on responsibility, teamwork and good customer service.

Assistant – Operations & Administration at ROYAL MAIL (2013 – 2017)

• Prepared daily reports, MIS information and performance analysis.
• Managed staff schedules, attendance, leave and shift planning.
• Supported operational systems and dealt with customer issues.
• Maintained documents and followed company procedures.

Assistant Retail Store Manager at BRITISH PETROLEUM (BP) (2007 – 2013)

• Managed daily store operations, staff and customer service.
• Looked after cash handling, banking, stock and inventory.
• Made sure safety and operating procedures were followed.
• Supported staff training and improved the way the store operated.

Professional Cricket Player at Saurashtra / West Zone (1999 – 2007)

Played first-class domestic cricket for eight years. This experience developed discipline, teamwork, resilience and the ability to perform under pressure.

• Ranji Trophy – Saurashtra (1999–2007)
• Duleep Trophy – West Zone

Bachelor of Commerce in Statistics & Mathematics