Prashant Kumar
Business Support Executive
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About
To secure a position in customer support or business support position where I can utilize my experience in client interactions, transaction monitoring operational support and problem-solving to contribute effectively to organizational growth while delivering high-quality service operational excellence.
Experience
Business Support Executive - Trisys IT Services Pvt. Ltd. - Kolkata
(2025-09)
Currently Employed in the Vigilance Department at Bandhan Bank dealing with LEA-MHA & NCRP-I4C.
- MHA- dealing with NCRP portal cases received from various LEA authorities.
- Managed interaction with various law enforcement agencies, including police complaints cyber cell.
- Court order- Maintained and monitored disputed transaction amounts as per bank policies and operation role.
- Supported bank account freeze processes in compliance with internal and regulatory guidelines.
Digital Customer Specialist - Mpokket Financial Services Pvt. Ltd. - Kolkata
(2024-04 - 2025-08)
- Responded to customer queries via chat and email, ensuring high satisfaction.
- Identified root causes of recurring issues and propose scalable solutions to reduce contact volume.
- Led knowledge-sharing sessions to support team development and process adherence.
- Handled issues using available tools and mechanisms per internal guidelines.
Education
Bachelor of Commerce - B.Com - Patliputra University (2018 - 2022)
12th - Bihar School Examination Board (2016 - 2018)
