Enable users for Microsoft Teams Phone
- assign Teams Phone license.
- assign a Microsoft Teams Calling Plan license.
- assign user dial plans.
- assign numbers to users.
- assigning verified emergency address location
- assign a calling policy to a user.
- assign a usage location to a user.
Enable users for Direct Routing
- assign a voice routing policy to a user for Direct Routing
- assign a number to a user by using PowerShell.
- enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell.
Enable per-user calling features - configure group call pickup.
- configure call delegation and call delegates.
- configure call forwarding.
- configure simultaneous ring.
- enable and configure audio conferencing.
- assign a dial-out policy.
Plan and Configure Microsoft Teams Phone
Plan and design a Microsoft Teams PSTN solution
- choose an appropriate PSTN connectivity solution.
- identify requirements for Teams Calling Plans, Operator Connect, and Direct Routing
- identify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call queues, meeting room devices, and common area phones.
- plan network topology.
- plan for integration of Certified Contact Center solutions.
Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect - choose between porting and acquiring numbers for Teams Calling Plans
- acquire phone numbers for Teams Calling Plans from Microsoft
- create a port order for Microsoft service and user numbers.
- create a request to convert between Microsoft service and user numbers.
- configure Operator Connect
Configure Phone policies
- install Microsoft Teams PowerShell module.
- design and configure a tenant dial plan.
- configure calling policies.
- configure call park policies.
- configure caller ID policies.
- configure outbound call restrictions.
- configure inbound call blocking.
- configure compliance recording.
Configure auto attendants and call queues - design call flows for auto attendants and call queues.
- configure auto attendants and call queues.
- deploy channel-based call queues.
- configure resource accounts, including cloud and hybrid environments.
- assign licenses to the resource accounts.
- assign phone numbers to resource accounts.
- assign a resource account to an auto attendant or call queue.
- configure Microsoft 365 Groups for voicemail,
- configure holidays for auto attendants and call queues.
- configure custom Music-on-Hold.
Design network infrastructure for optimal Microsoft Teams Phone performance
- determine network readiness for Microsoft Teams
- design network requirements by using the Network Planner in Microsoft Teams
- perform a network analysis.
- design and validate local internet breakout strategy for client media optimization.
- design and validate VPN split tunnelling.
- design organization QoS requirements and policies.
- configure Microsoft Teams QoS policies.
Extend a Direct Routing infrastructure.
- design and configure Location Based Routing (LBR)
- design and configure Local Media Optimization (LMO)
- configure gateway translation rules
- create a validated emergency address.
Monitor and Troubleshoot Microsoft Teams Phone
Monitor Microsoft Teams Phone
- configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels.
- configure Power BI reports for CQD
Monitor and troubleshoot Microsoft Teams clients and devices.
browser traces, and desktop logs
- troubleshoot configuration profiles in Microsoft Teams
- configure Notifications & alerts in Microsoft Teams admin center
Troubleshoot Direct Routing connectivity
- troubleshoot firewall issues for Direct Routing
- troubleshoot certificate Issues for Direct Routing
- troubleshoot SIP options issues for Direct Routing
- investigate and diagnose calling issues by using an SBC SIP trace
- Should have good experience of working on IP telephony solutions.
- Good oral & written communication Skills.
- Ability to work effectively with and provide guidance to other members of the work group.
