Prashant Patil

Experienced IT Professional with 8 years in the industry, specializing in Unified Communication & Collaboration. Possesses over 6.5 years of expertise in this field. Seeking a Technical Position in a dynamic organization where creativity and hard work are valued and rewarded. Aiming to leverage my skills to tackle challenging opportunities in Unified Communications and Enterprise Voice as per project requirements.

Enable users for Microsoft Teams Phone

• assign Teams Phone license.
• assign a Microsoft Teams Calling Plan license.
• assign user dial plans.
• assign numbers to users.
• assigning verified emergency address location
• assign a calling policy to a user.
• assign a usage location to a user.

• assign a voice routing policy to a user for Direct Routing
• assign a number to a user by using PowerShell.
• enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell.

• configure group call pickup.
• configure call delegation and call delegates.
• configure call forwarding.
• configure simultaneous ring.
• enable and configure audio conferencing.
• assign a dial-out policy.

Plan and design a Microsoft Teams PSTN solution

• choose an appropriate PSTN connectivity solution.
• identify requirements for Teams Calling Plans, Operator Connect, and Direct Routing
• identify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call queues, meeting room devices, and common area phones.
• plan network topology.
• plan for integration of Certified Contact Center solutions.

• choose between porting and acquiring numbers for Teams Calling Plans
• acquire phone numbers for Teams Calling Plans from Microsoft
• create a port order for Microsoft service and user numbers.
• create a request to convert between Microsoft service and user numbers.
• configure Operator Connect

• install Microsoft Teams PowerShell module.
• design and configure a tenant dial plan.
• configure calling policies.
• configure call park policies.
• configure caller ID policies.
• configure outbound call restrictions.
• configure inbound call blocking.
• configure compliance recording.

• design call flows for auto attendants and call queues.
• configure auto attendants and call queues.
• deploy channel-based call queues.
• configure resource accounts, including cloud and hybrid environments.
• assign licenses to the resource accounts.
• assign phone numbers to resource accounts.
• assign a resource account to an auto attendant or call queue.
• configure Microsoft 365 Groups for voicemail,
• configure holidays for auto attendants and call queues.
• configure custom Music-on-Hold.

• determine network readiness for Microsoft Teams
• design network requirements by using the Network Planner in Microsoft Teams
• perform a network analysis.
• design and validate local internet breakout strategy for client media optimization.
• design and validate VPN split tunnelling.
• design organization QoS requirements and policies.
• configure Microsoft Teams QoS policies.

• design and configure Location Based Routing (LBR)
• design and configure Local Media Optimization (LMO)
• configure gateway translation rules
• create a validated emergency address.

Monitor Microsoft Teams Phone

• configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels.
• configure Power BI reports for CQD

browser traces, and desktop logs

• troubleshoot configuration profiles in Microsoft Teams
• configure Notifications & alerts in Microsoft Teams admin center

• troubleshoot firewall issues for Direct Routing
• troubleshoot certificate Issues for Direct Routing
• troubleshoot SIP options issues for Direct Routing
• investigate and diagnose calling issues by using an SBC SIP trace
• Should have good experience of working on IP telephony solutions.
• Good oral & written communication Skills.
• Ability to work effectively with and provide guidance to other members of the work group.

Bachelor of Engineering: Electronics & Telecommunication

Dr Babasaheb Ambedkar Marathwada University - Aurangabad, MH, 2014