Prashant Bhosale

Microsoft 365 Administrator with 4.4+ years of experience managing enterprise-scale environments across Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Entra ID (Azure AD). Skilled in L2/L3 support, incident management, and security implementation using Defender for Office 365 and Purview. Proven track record of reducing incident volume, improving system uptime, and enhancing email security.

Experienced in hybrid environments, automation using PowerShell, and post-migration support.

Senior Associate Consultant - Infosys

(2025-10)

• Working as L2/L3 Support Engineer for Microsoft 365 including Exchange Online, Teams, SharePoint Online, OneDrive, and Azure AD.
• Managing enterprise tenant with 50,000+ users, ensuring 99.9% service availability.
• Handling P1/P2 critical incidents and escalations, improving resolution time by 25%.
• Troubleshooting issues across mail flow, Teams collaboration, OneDrive sync, and SharePoint access.
• Supporting Exchange Hybrid and Azure AD environments, ensuring seamless connectivity.
• Implementing Microsoft Defender for Office 365 and EOP policies, reducing phishing/spam incidents by 30%.
• Automated repetitive admin tasks using PowerShell, saving 10+ hours/week.
• Contributing to problem management, reducing recurring incidents by 20%.
• Mentoring L1/L2 engineers and conducting knowledge transfer sessions.
• Creating SOPs and improving documentation for faster issue resolution.
• Actively participating in incident, change, and problem management (ITIL) processes.

Infra Managed Service Analyst - Accenture

(2022-02 - 2025-10)

• Worked as L2 Support Engineer for Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Administered mailboxes, distribution groups, and mail flow rules in Exchange Online.
• Troubleshot email delivery issues using message trace and header analysis, improving success rate by 20%.
• Resolved Teams issues (login, meeting policies, collaboration issues) and OneDrive sync errors.
• Supported SharePoint Online (site permissions, access issues, external sharing configurations).
• Provided operational support for Exchange Hybrid environments.
• Assisted in Exchange migration (cutover & hybrid) including mailbox validation and post-migration issue resolution.
• Handled post-migration issues such as Outlook connectivity, mailbox access, and mail flow disruptions.
• Managed Azure AD Connect sync issues, improving identity reliability.
• Implemented SPF, DKIM, and DMARC, strengthening email security posture.
• Managed Microsoft Defender for Office 365 policies and threat protection.
• Reduced recurring tickets by 15–20% through root cause analysis.
• Created SOPs and knowledge base articles for process standardization.
• Worked with Cisco IronPort for email filtering, monitoring, and threat control.

Bachelor of Engineering - B.E. - Savitribai Phule Pune University (2020)