Prashanth.r

Dynamic HR professional with 19 years of diverse experience across HR, operations, and sales, including 5.6 years in Human Resources. Expertise in recruitment, onboarding, payroll, and grievance management. Proven ability in stakeholder engagement, team leadership, and conflict resolution.

Skilled in induction, exit formalities, biometric registration, and bank coordination. Currently serving as Manager – HR, leading recruitment, payroll, and HR operations while managing a team member. Holding an MBA in HR, a degree in Commerce, and an advanced diploma in Multimedia.

Manager – HR - Hi Focus Electronics India Pvt Ltd - Chennai, India

(2025-10 - 2026-07)

• Leading recruitment processes to attract and retain top talent.
• Managing payroll operations with accuracy and compliance.
• Overseeing HR activities including onboarding, employee engagement, and grievance handling.
• Aligning HR strategies with organizational objectives to support business success.
• Supervising and mentoring a one-member HR team to ensure efficiency and professional growth.

Assistant Manager (HRD) - Golden Opportunities Pvt Ltd - Chennai, India

(2024-10 - 2025-07)

• Managed internal hiring processes efficiently, ensuring top talent acquisition and retention.
• Handled client and stakeholder relationships, fostering strong partnerships.
• Conducted thorough inductions for new team members.
• Streamlined onboarding procedures for seamless new hire experience.
• Managed joining and exit formalities, ensuring compliance and positive employee experience.

HR Executive - Zebronics India Private Limited - Chennai, India

(2022-04 - 2024-10)

• Managed end-to-end recruitment process.
• Conducted onboarding and induction programs.
• Facilitated background verification and joining formalities.
• Implemented employee activities to enhance morale and retention.
• Handled exit formalities and grievance management.

Senior Consultant - Golden Opportunities Pvt Ltd - Chennai, India

(2020-09 - 2022-03)

• Coordinated HR functions, focusing on talent acquisition and retention.
• Boosted employee engagement and strengthened relations.
• Managed operational HR activities and facilitated team introductions.
• Designed and executed induction programs.
• Streamlined background verification for efficient hiring.

HR Executive - Reset HR Services - Chennai, India

(2019-10 - 2020-05)

• Managed team of 5 in Talent Acquisition.
• Led sourcing and matching candidates for job placements.
• Trained and evaluated team on interviewing techniques.
• Oversaw candidate sourcing, tracking, and onboarding.
• Ensured compliance and client satisfaction.

Deputy Manager – Call Center Operations - Computer Age Management Services - Chennai, India

(2017-06 - 2018-07)

• Managed team of 80 across multiple locations.
• Implemented quality assurance measures.
• Provided leadership and supervision to staff.
• Led process improvement initiatives.
• Managed KPIs, resolved conflicts, and vendor relationships.

Assistant Manager – Sales - Credit Mantri Finserve Pvt Ltd - Chennai, India

(2015-10 - 2017-05)

• Managed a team of 15 tele sales executives.
• Implemented vendor management strategies.
• Met and exceeded targets through strategic sales planning.
• Guided customers on CIBIL reports and loan closures.
• Demonstrated leadership in team management and training.

Sales Manager - HDFC Bank - Chennai, India

(2015-04 - 2015-10)

• Managed a team of 12 tele sales and 15 field sales executives.
• Oversaw disbursement operations.
• Implemented training programs to enhance performance.
• Resolved conflicts and issues within the team.
• Maintained customer service-oriented approach.

Team Leader – Sales - Qwikisoft Private Limited - Chennai, India

(2014-07 - 2015-04)

• Led a Tele sales team to exceed revenue targets.
• Mentored and developed team members.
• Analyzed market trends to optimize performance.
• Implemented forecasting techniques and set targets.
• Utilized CRM tools for customer management.

Senior Process Executive - Citibank NA - Chennai, India

(2010-11 - 2014-07)

• Managed inbound calls, resolving banking queries.
• Promoted to global officer for excellence.
• Transitioned to outbound process as personal loan specialist.
• Utilized multilingual abilities for customer management.
• Streamlined operations with team collaboration.

Senior Transaction Monitoring Executive - Allsec Technologies - Chennai, India

(2007-03 - 2010-03)

• Monitored recorded calls using Qfiniti software.
• Provided feedback to enhance call handling skills.
• Offered training and development opportunities.
• Maintained quality control standards.

Technical Support Specialist - Cybernet Slash Support - Chennai, India

(2006-02 - 2006-12)

• Provided technical troubleshooting for routers and modems.
• Ensured customer satisfaction by resolving issues promptly.
• Communicated effectively with clients.
• Resolved internet connection issues.
• Managed technical troubleshooting for seamless connectivity.

MBA - HR - Alagappa University (2009)

B.Com - Commerce - DG Vaishnav College (2002)

Advanced Diploma - Multimedia & Graphics - Arena Multimedia (2024)