Preeti Borges

To continue my career with an organization that will utilize my MANAGEMENT, SUPERVISION & ADMINISTRATIVE skills to benefit mutual growth and success. Total 19 years Corporate Company Mphasis -UK Insurance based expertise and Higher Education (Ireland and UK) : varied roles in Operations, Quality and Compliance Management.

Abroad Education Councilor/ Admission Head/Visa Support - Newstrides Consulting Private Ltd - Pune, India

(2013-02 - 2025-05)

• Oversee the end-to-end documentation process, from preparation, verification and digital filing systems.
• Assistance as education Councilor for Ireland and UK - Validate student eligibility for academic programs, early enrollment, and course selection
• Well versed with Excel, Maintaining Reports, professional email etiquettes. Manage and maintain accurate student records.
• Maintain clean and structured databases, tracking academic records, reports, and registrar activities.
• Strong administrative, time-management and organizational skills, Excellent communication and interpersonal skills.
• Support compliance and accreditation standards by ensuring administrative excellence and attention to regulatory requirements. A track record of working in an area that requires confidentiality and discretion.

Customer Relationship Executive (CRE) - Fiat Caffe - Pune

(2011-01 - 2012-12)

Fiat Car Showroom

• Handled various customer and client calls.
• Email Etiquettes and Provide good customer service.
• Responsible to smooth process of Admin Department.
• Established a regular contact with the customers through phone and email.
• Attended regular meetings and reviewed the progress of work and services.
• Assigning related work to Sales Consultants and accordingly update the feedback provided.

Quality Analyst - Mphasis India Pvt. Ltd.

(2009-06 - 2010-08)

Zurich Motor Insurance

• Analyzing individual and team performance of all the teams in the process.
• Core job as monitoring calls and providing feedbacks
• Focused on communication, call handling techniques, product knowledge, soft skills, telephone etiquettes etc.
• Coached new agents and worked upon them to get them up the curve.
• Worked on performance chart. Preparing and analyzing reports on a daily, weekly and monthly basis.
• Prepared Minutes of Meetings for meetings attended, coaching sheets, action plans done, feedback tracker as per ISO audit requirements.

Customer Service Executive - Mphasis India Pvt. Ltd.

(2005-05 - 2008-05)

Zurich Motor Insurance

• Handling inbound calls and delivery on key SLAs.
• Awarded Quality Wizard for the Quarter Oct'06 toDec'06, for achieving High Standards of Perfection.
• Awarded Quality Wizard for August'07 and for the Quarter Oct'07 to Dec'07.
• Awarded Customer Delight for the Quarter Oct'07 to Dec'07, for delivering Unequalled Service towards Customer Satisfaction.
• Awarded Customer Delight for January'08.

Bachelor of Commerce - Commerce - Shivaji University (2005)

School - Holy Cross Convent School