Prasun Dutta

Dynamic Team Manager Ops with over 12 years of experience in Performance Management, Customer Service, Team management, and people management. Adept at driving revenue growth by successfully onboarding multiple new vendors, resulting in a significant % revenue increase. Skilled in Data Analysis, Leadership, Communication, and Adaptability, I excel in overseeing cross-functional teams, optimizing processes, and enhancing customer satisfaction.

Technical Skill in - CRM, SAP ISU, Live Chat, IVR Call.

I have Over all 10 Years of Experience in Customer Service and 2 Years in eCommerce.

Including 3 years as Team leader and 2 year as Vendor manager.

Having more than 7 years experience in SAP ISU utility, billing, Device Management, SAP CRM, Live Chat Support, Email CRM, IVR

Graduation in Mass communication