Prathap B.k
Assistant Store Manager
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About
Dedicated Assistant Store Manager with over 10 years of experience in Apple Authorized Service operations, mobile diagnostics, customer relationship management, retail operations, technical troubleshooting, inventory management, warranty processing and team leadership. Proven track record of improving service quality, mentoring technicians, resolving escalations and delivering exceptional customer experience.
Experience
Assistant Store Manager - iPlanet Care
(2023-01)
Managed end-to-end operations of an Apple Authorized Service Centre. Supervised technicians and service advisors, managed Apple warranty claims, customer escalations, inventory, service quality audits, KPIs and employee training. Improved operational efficiency and maintained high customer satisfaction.
- Maintained excellent customer satisfaction scores.
- Successfully handled complex technical and customer escalations.
- Reduced service turnaround through effective workflow coordination.
- Mentored new employees on Apple service standards.
Technician - Jeeves Consumer Services Pvt. Ltd.
(2022-01 - 2023-12)
Performed advanced diagnostics, software installation, hardware repairs, L2/L3 repairs, IC replacement, troubleshooting and customer support while maintaining quality and turnaround standards.
Technician - Maruthi Mobiles
(2019-01 - 2022-12)
Performed advanced diagnostics, software installation, hardware repairs, L2/L3 repairs, IC replacement, troubleshooting and customer support while maintaining quality and turnaround standards.
Technician - Sterling Technologies MI Service Centre
(2018-01 - 2019-12)
Performed advanced diagnostics, software installation, hardware repairs, L2/L3 repairs, IC replacement, troubleshooting and customer support while maintaining quality and turnaround standards.
Technician - B2X Service Solution (Lenovo Flagship)
(2016-01 - 2018-12)
Performed advanced diagnostics, software installation, hardware repairs, L2/L3 repairs, IC replacement, troubleshooting and customer support while maintaining quality and turnaround standards.
Technician - RGTS India Pvt. Ltd.
(2015-01 - 2016-12)
Performed advanced diagnostics, software installation, hardware repairs, L2/L3 repairs, IC replacement, troubleshooting and customer support while maintaining quality and turnaround standards.
Education
Pre-University - PUC - SN Bhat PU College
SSLC - St. Ann's High School
