Pratibha Shirke1661

To secure a responsible position in a growing, technologically driven organization, that will challenge my skills and utilize my abilities and to excel in the progressive environment to my fullest potential. With over 20 years in CRM, Accounting and office administration across various industries, I have honed skills in documentation, financial management, reporting, and process improvement.

CRM Manager at M/S. SAPTASHREE TECH WORLD (2025-01 – Present)

Handling CRM section, working in in4suit software for CRM. Project: Saptashree Global Tech Center – MIDC Commercial.

• Scrutinizing the activity of CRM department and positive changes.
• All records of data maintain in excel and preparing MIS
• Ensure smooth registration of each booked flat and managing till possession
• Execute the APF process for the all projects.
• Scrutinizing all post Sale Documentation, checking & preparing.
• Preparing new project Cost sheet as per schedule.
• Preparing of Allotment letters, Agreement, NOC, all documentation related booking, Possession documents, of clients and maintain the same for records.
• Transaction records of payments made by the customer updated in software.
• Reconciliation of Customer Accounts with Accounts department.
• Handling payment defaults and recovery, coordinate with legal team for solution, ensure high service levels and promptness in handling customer issues & complaints
• Maintain the all records of after sale data & documents
• Ensure 100% on time collections of all dues as per agreement & defined TAT.
• Coordinate with Legal, Technical Team & Accounts team for all the CRM processes.
• Brokerage process / Cancellation monitoring & authorizing in the system.
• Maintain the reports of sending Legal notice to client.
• Key handing over process of Possession.
• Planning of works, to follow Schedule of planning & reporting to director.
• Knowledge of Accounts.

CRM Manager at M/S. LAKHANI BUILDERS PVT. LTD. (2024-02 – 2024-12)

Assistant CRM Manager at M/s. VIHANG INFRASTRUCTURE PVT. LTD.

Duration: 10 Years

• Managed customer relations and provided support for CRM systems.
• Developed strategies to improve customer satisfaction and retention.

Accountant at M/s. VIHANG INFRASTRUCTURE PVT. LTD.

Duration: 3 Years. Handling Accounts section, working in Tally 9.1 outlook Express.

• Handled financial transactions, maintained accurate financial records, and prepared financial reports.
• Managed accounts payable and receivable, ensuring timely processing and reconciliation.
• Preparation Sale & Purchase Bill Entries.
• Preparation Bank Receipts & Payment Entries.
• Preparation Cash – Petty cash book Entries.
• Preparation Bank Reconciliation Statement Daily.
• Recovery, Cheque Collections & Cheque Payment.
• Prepare Salary Statement & Payment of P.F., E.S.I.C., P.T. & MLWF, All data mention in salary payroll in tally.
• E – Payment of all Taxes & utility payment.(i.e. S.T., Vat, TDS, utility bill payment)
• Preparation of Account MIS
• T.D.S. returns filing, VAT & S.T. Calculation.
• Knowledge of Construction & Hotel Industries Accounts.
• Maintain all AMC records.
• Maintain all records of data in excel & word related accountancy.

Accountant at M/s. VIHANG RECREATION CLUB PVT. LTD.

ISO Certified 9001-2000. Duration: 2 Years

Accountant cum Office Assistant at M/s. VINAY DEVELOPERS

Project: Chhabhaiya's Vihang Garden at Thane. Duration: 3 years.

Accountant cum Computer Operator at M/s. SAGAR ENGINEERING

Duration: 2 Years

Office Assistant at M/s. ASHA ENTERPRISES

Duration: 1 years.

T.Y.B.Com in Commerce – Mumbai University (2004-03)

H.S.C. – Mumbai Board (2000-03)

S.S.C. – Mumbai Board (1998-03)