Pratik Jadhav

Manager - Customer Insights - EZO Technologies Pvt. Ltd. - Navi Mumbai

(2025-09)

Lead a 6-member engineering and data science pod to deliver AI-driven marketing product capabilities through structured sprint cycles, backlog grooming, and release planning in ClickUp.
Own PRDs and prompt architectures for GenAI marketing suites that generate social ad copy, dynamic visual hooks, campaign assets, and business-specific content at scale.
Built LLM evaluation guardrails, prompt quality checks, and cost-optimization frameworks to reduce inference spend while preserving brand fit and creative quality.
Spearheaded omnichannel campaign automation across Instagram, Google, WhatsApp, AiSensy, and Canva template pipelines, supported by delivery and engagement analytics.

Manager Data Science - BFSI Collections - Digitide Solutions

(2025-03 - 2025-08)

Owned the technical product roadmap for collections risk engines, including early-warning delinquency alerts, roll-rate and flow-rate transitions, and propensity-to-pay models.
Designed borrower segmentation and treatment strategies across self-cure, digital nudges, field agency dispatch, legal action, settlement, and restructuring paths.
Developed contact-routing and settlement decisioning concepts using engagement propensity, preferred timing, willingness-to-pay, and capacity-to-pay indicators.

Data Science Manager - Insurance - Valuenable.in - Mumbai

(2023-04 - 2025-03)

Led a cross-functional pod of actuaries, data scientists, Python engineers, and BI analysts, managing sprint cadence, delivery roadmaps, and enterprise AI deployments in JIRA.
Architected actuarial calculation engines for ULIP and traditional life products, automating 4% and 8% projection models, policy loans, partial withdrawals, and surrender value workflows.
Conceptualized and rolled out BIMABOX, an AWS Bedrock-powered intelligent document processing engine for policy contract parsing and benefit comparison across UL and Non-UL lines.
Built serverless GenAI voice analytics using AWS S3, Transcribe, Lambda, and Bedrock to automate compliance scoring, sentiment detection, and agent quality assessments.
Directed retention and revival propensity models, operational KPI reporting, and an Excel-to-Python automation workflow that reduced recurring manual reporting effort.

ML Engineer and Data Analyst - BFSI - Aureus Analytics - Powai, Mumbai

(2021-02 - 2023-03)

Built predictive fraud detection and anomaly scoring models in R for claims data, accelerating investigation workflows and reducing portfolio risk exposure.
Engineered customer segmentation pipelines using clustering techniques across demographic, credit, and behavioral features to support underwriting and pricing decisions.
Developed NLP and entity-extraction pipelines for claims notes and policy documents, creating structured features for downstream analytics and pricing models.
Performed feature engineering, backtesting, cross-validation, and ROC-AUC optimization to support audit-ready model validation and operational adoption.

Junior Data Scientist - EZO Technologies Pvt. Ltd. - Ghansoli, Navi Mumbai

(2018-02 - 2021-06)

Analyzed merchant onboarding funnels from app install to invoice creation, identifying friction points and adoption gaps across activation journeys.
Developed churn prediction pipelines using logistic regression, random forest, and XGBoost on session activity, invoicing frequency, and usage behavior signals.
Built SQL and Python ETL workflows, engineered behavioral features, and delivered dashboards that helped Growth and Product teams run re-engagement campaigns.

HR Analyst - Four Fountain Spa - Andheri, Mumbai

(2015 - 2016)

Consolidated and audited payroll inputs, attendance, loss of pay, overtime, and incentive data across business units within strict monthly cutoff windows.
Managed group medical insurance and statutory program administration, including PF, ESIC, and gratuity processes, while producing workforce analytics reports.

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