Suraj Patwa

High-performing BFSI Team Leader with 5+ years of experience in health insurance and banking operations.

At Aditya Birla

Capital, consistently ranked among top performers — generated 1.93 Cr+ annual premium revenue and drove a 69% improvement in per-head team productivity. Recognized with a Pan India Award for Highest Average Ticket Size. Expertise in team coaching, MIS-driven performance management, IRDAI compliance, persistency and renewal management, and end-to-end policy servicing.

Team Leader at Aditya Birla Capital Ltd (2025-07 – Present)

Career Progression: Advisor (Jul 2021) → Senior Advisor (2022) → Assistant Officer (2024) → Team Leader (2025) — 3 promotions in 4 years

• Drove 1.93 Cr+ in annual health insurance premium — exceeded annual target by 22%
• Won Pan India Award for Highest Average Ticket Size
• Ensured 70%+ of team members consistently achieved monthly incentives through structured goal-setting and coaching
• Managed a team of 12 insurance advisors, improving per-head productivity from 1.36L to 2.3L — 69% growth in 12 months
• Maintained team attrition at just 10% through weekly 1-on-1 coaching, performance reviews, and structured incentive planning — well below industry average
• Led onboarding, IRDAI compliance training, and documentation accuracy for all new advisor joiners
• Spearheaded digital sales channel initiatives, leveraging online platforms and digital tools to drive policy issuance and expand customer reach across remote and urban segments
• Built and maintained MIS dashboards in Excel to track policy issuance, TAT, premium collection, persistency, and team KPIs — reported directly to senior management
• Handled escalation resolution, claims servicing queries, and renewal management, maintaining high Net Promoter Score (NPS) and customer retention
• Ensured 100% documentation accuracy and end-to-end compliance with IRDAI norms and underwriting guidelines across all policy issuances

Assistant Manager at Kotak Mahindra Bank Ltd (2020-07 – 2021-06)

• Onboarded 240+ customers onto Kotak's digital banking platform within 12 months — achieved 120% of branch target
• Managed end-to-end KYC, AML compliance, and documentation for savings accounts, FDs, credit cards, and personal loans
• Drove cross-sell revenue through need-based selling of health insurance and investment products
• Minimized TAT for account opening and loan processing, contributing to branch's top-quartile CSAT score

M.Com in Commerce & Finance – University of Mumbai (2021)

B.Com in Commerce – University of Mumbai (2019)