Praveen Maurya

Highly organized and proactive professional with nearly 5 years of experience supporting international clients and remote teams across technical support, executive administration, customer support, and business operations. Experienced in application troubleshooting, CRM management, project coordination, workflow automation, technical documentation, and process improvement, with hands-on knowledge of Google Workspace, Microsoft 365, Linux, WordPress, AWS, cloud-based applications, and AI-powered automation tools. Proven ability to resolve technical issues, streamline operations, manage multiple priorities, and deliver exceptional customer experiences in fast-paced remote environments.

Executive Virtual Assistant at CuringBusy Technology LLP (2024-10 – 2026-02)

• Supported 5+ international entrepreneurs and business executives, managing calendars, meetings, travel coordination, and 100+ appointments annually across multiple time zones.
• Managed 200+ client emails and follow-ups every month, maintaining 95% on-time task completion and ensuring professional communication.
• Maintained CRM databases containing 3,000+ customer records, business documents, reports, and operational data with high accuracy.
• Coordinated 10+ simultaneous projects using Trello, ensuring deadlines, task prioritization, and smooth collaboration across distributed teams.
• Responded to customer inquiries, tracked support requests, and coordinated issue resolution while maintaining high client satisfaction.
• Conducted market research, lead generation, competitor analysis, and prepared reports, presentations, and executive dashboards.
• Automated administrative and operational workflows using n8n and AI-powered productivity tools, reducing manual effort and improving operational efficiency.
• Provided first-level technical support for WordPress websites, CRM systems, Google Workspace, Microsoft 365, and cloud-based business applications while developing SOPs and knowledge base documentation.

Support Specialist at VA Mantra (2021-04 – 2024-08)

• Provided first-line technical support for SaaS applications through email and chat channels.
• Logged, categorized, tracked, and monitored incidents while maintaining detailed documentation.
• Troubleshot user login, access, application configuration, and connectivity issues.
• Assisted customers with WordPress-based applications and coordinated issue resolution with backend teams.
• Performed Linux server monitoring, user administration, log analysis, and routine system maintenance to ensure reliable application performance.
• Created knowledge base articles and documented recurring issues to improve support efficiency.
• Escalated complex technical issues and collaborated with internal teams for resolution.

Bachelor of Technology in Electronics & Communication Engineering – 2019

DR A.P.J ABDUL KALAM TECHNICAL UNIVERSITY