Praveen Yadav

Motivated and technically skilled with 3 years of experience providing frontline support, maintaining IT systems, and resolving hardware/software issues. Committed to delivering efficient and user-friendly solutions, ensuring minimal downtime and high customer satisfaction. Seeking to contribute strong troubleshooting skills and service-oriented mindset to a dynamic IT team.

IT Support specialist - TELEPERFORMANCE

(2023-10 - 2024-06)

• Provided L1 technical support for international users, troubleshooting Windows, hardware, software, network, VPN, and Microsoft 365 issues.
• Managed user accounts, password resets, MFA, and access permissions using Active Directory and Microsoft Entra ID.
• Logged, tracked, and resolved incidents through ServiceNow while ensuring timely issue resolution and minimal downtime.
• Supported Avaya telephony systems, remote desktop support, and end-user troubleshooting to maintain smooth IT operations.

Senior Technology Associate - METLIFE GOSC

(2022-07 - 2023-02)

• Managed and organized large datasets, ensuring accurate data processing, validation, and reporting.
• Identified and resolved data inconsistencies while maintaining accuracy and reliability across systems and reports.
• Coordinated with clients and internal teams to support data collection, requirement gathering, reporting, and project delivery.

IT Support Executive - MATTSENKUMAR SERVICES PVT LTD

(2021-09 - 2022-07)

• Troubleshot network connectivity issues, including LAN/WAN, DNS, and IP configuration problems.
• Handled client PC configuration for new hires, including OS installation, driver setup, and application deployment.
• Performed regular data backups to shared folders and cloud storage via OneDrive, ensuring data integrity and availability.
• Managed Active Directory accounts, including user creation, password resets, group assignments, and access permissions.
• Provided printer support, including installation, network configuration, and maintenance to ensure reliable operation.
• Diagnosed and resolved latency issues in applications and operating systems to optimize user performance.
• Provided remote support for Microsoft 365, Outlook, VPN, and end-user technical issues through effective troubleshooting and ticket handling.

Lab Experience - Technical Lab Experience

(2025-01 - 2026-12)

Hands-on experience in desktop troubleshooting, Windows support, identity and access management, virtualization, backup solutions, and network troubleshooting with practical lab exposure to ADManager Plus, Netwrix, Microsoft 365, and Microsoft Entra ID Basics.

Bachelor of Technology - B.Tech - Shankara Institute of Technology (2018)

Higher Secondary Certificate - 12th - CBSE (2011)

Secondary School Certificate - 10th - RBSE (2008)