Shyam Tiwari

IT Support Engineer with hands-on experience in hardware, networking, and system troubleshooting. Skilled in resolving technical issues, managing IT infrastructure, and providing end-user support. Strong understanding of LAN/WAN, system administration, and cloud platforms. Seeking opportunities in IT Support / Network Support roles.

IT Support Engineer - Wellknown Polyesters Ltd. - Daman, India

(2025-08)

• Provide technical support for desktops, laptops, printers, and network devices.
• Troubleshoot hardware, software, and network connectivity issues with quick resolution.
• Configure and maintain LAN/WAN infrastructure including routers, switches, and firewalls.
• Install, upgrade, and maintain operating systems and software applications.
• Monitor system performance and ensure minimal downtime.
• Support users through on-site and remote assistance.

Web Development Intern - Knoxpo Solutions Pvt. Ltd. - Surat, Gujarat

(2024-01 - 2024-04)

• Developed and maintained web applications with focus on usability and performance.
• Assisted in debugging and resolving technical issues.
• Collaborated with team members to improve system functionality.

B.Tech - Computer Science Engineering - Parul University (2021 - 2024)

Diploma - Computer Science Engineering - Parul University (2018 - 2021)