Preetham H k

Track & Trace and Application Support professional with 4+ years of experience in Track & Trace and TraceLink within the Life Sciences industry. Experienced in serialization processes, aggregation, EPCIS data, master data, production support, incident management, troubleshooting, root-cause analysis and stakeholder coordination.

ASSOCIATE ANALYST at MERCK LIFE SCIENCE PVT. LTD. (2021-03 – 2025-08)

Life Sciences / Track & Trace / Application Support

• Supported Track & Trace applications including TraceLink and serialization processes in a global Life Sciences environment.
• Supported serialization workflows including product master data, aggregation, EPCIS-related processing and batch/lot traceability.
• Monitored business-critical applications and supported production operations and issue resolution.
• Managed incidents and service requests through ServiceNow using ITIL-aligned support processes.
• Performed application troubleshooting, impact analysis and root-cause analysis.
• Collaborated with business, technical and cross-functional stakeholders to resolve production issues.

Master of Computer Applications in MCA – Visvesvaraya Technological University