Team Manager
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As a dedicated professional with extensive experience in quality analysis and customer support, I am eager to bring my skills in team leadership and service excellence to your organization. My proven track record in enhancing customer satisfaction and driving team performance aligns perfectly with your goals. I am excited about the opportunity to contribute to a dynamic team and help elevate the customer experience to new heights.
Team Manager - 1 Point 1 Solutions ltd - Navi Mumbai
(2026-01 - 2026-06)
Led a team of 22 agents, ensuring achievement of KPIs, productivity, and quality targets. Trained and mentored team members, resulting in 50% precision rate. Achieved top-tier customer satisfaction ratings, enhancing brand loyalty. Utilized data analytics to drive decision-making and improve performance.
Team Lead (Promoted) - Digitide Solutions Ltd (Connect) - Mumbai, India
(2025-02 - 2026-01)
Collaborated cross-functionally to enhance service delivery and client satisfaction. Developed training programs, elevating team skills and performance. Presented quarterly reports to stakeholders, showcasing team achievements.
Customer Support Specialist - Digitide Solutions Ltd (Connect) - Mumbai, India
(2024-03 - 2025-01)
Maximised customer satisfaction by resolving service issues promptly. Resolved customer queries over phone and by email. Managed inbound customer service calls, efficiently accounting issues and complaints. Demonstrated expertise in all customer interactions. Oversaw client accounts and guaranteed satisfaction. Trained new customer support staff, imparting essential skills and company standards.
Customer Service - Vakratund Media - Vashi, India
(2013-01 - 2024-01)
Managed new client acquisition via digital channels. Analysed consumer behaviour for targeted strategies. Maintained strong customer relationships. Used social media, newsletters, and online adverts to promote products and services.
Team lead - Prachin infotech pvt ltd - Navi Mumbai
(2010-07 - 2012-09)
HSC - Commerce - RK Talreja College, Mumbai (2005-06 - 2006-02)
SSC - Holy Family Convent High School, Mumbai (2003-06 - 2004-03)
