Rajesh Rai

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem solving acumen. Ability to accomplish demanding targets by encouraging staff and coordinating resources.

Associate Manager at Sutherland Global Services (2019-10 – 2024-02)

Managed customer relations and team operations for Netflix client

• Maintained positive customer relations by addressing problems and implementing successful corrective actions for client Netflix.
• Mentored team members to enhance professional development and accountability in workplace.
• Managed client required matrices on daily basis for Voice, Chat and Email processes.
• Was assigned to work on bottom quartile on multiple occasions and was able to produce positive results.

Team Leader at Voitekk Softsol Private Limited (2018-10 – 2019-06)

Led team for OnePlus insurance claim process serving United States and Canada customers

• Worked for OnePlus insurance claim process serving United States and Canada customers.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly and courteous service for our client.

Team Leader at Sterling Infosystems Limited (2015-12 – 2018-10)

Enhanced team productivity and managed VIP client projects

• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Created and managed project plans for most of the VIP clients.

Customer Service Executive at Sterling Infosystems Limited (2012-05 – 2015-12)

Handled US and Canada verifications for Education and Employment

• Worked for US and Canada verifications for Education and Employment.
• Was responsible for accurate, efficient and timely report submission about a prospective employee for the client.

Bachelor of Science – Mumbai University (2001)

HSC – Mumbai University (1998)

SSC – Mumbai University (1996)