Prem Chiluka

15+ years of experience in the U.S. IT Staffing & Recruitment Industry, complemented by 3+ years of BPO experience, with strong expertise in Bench Sales operations, consultant placements, and business development. Proven experience in evaluating, marketing, and placing IT consultants with employers and clients across the U.S. market.

Strong expertise in Bench Sales, consultant management, employer/client management, vendor relationship management, vendor negotiations, sales, and consultant marketing. Experienced in monitoring Team Leaders, Senior Sales Recruiters, and Sales Recruiters, driving productivity, performance, and achievement of business goals.

Experience working with Campaign Management Skills like Unica Campaign, Salesforce Marketing, Eloqua and Aprimo. Proven ability in managing offshore unit operations. Collaborate effectively with HR and Accounts teams to support employee engagement, workforce coordination, and employee satisfaction.

Experienced in managing U.S. IT staffing requirements across Full-Time, Contract, and Contract-to-Hire positions. Hands-on experience with U.S. employment contracts, background verification, and compliance documentation, including MSA, SOW, Form I-9, and E-Verify.

Extensive experience working with various U.S. work authorization categories, including H-1B, Green Card, EAD, H-1B Transfers, OPT, CPT, and U.S. Citizens. Proficient in leveraging Dice, LinkedIn, Monster, CareerBuilder, Indeed, and other recruitment platforms for candidate sourcing, marketing, and staffing activities.

A quick learner with exceptional organizational, interpersonal and communication skills.

Sr Bench Sales Manager - Iotics Corporation (IconsoftLabs IT Services)

(2020-04)

• Manage the day-to-day operational efficiency of the offshore unit, coordinating with and directing key functional heads to achieve business objectives.
• Managed and supervised a team of 15+ Bench Sales Recruiters, assigning daily and weekly goals.
• Conduct weekly and monthly performance reviews with team leads and individual team members.
• Manage full-time, contract, and contract-to-hire placements of IT professionals for clients across the United States.
• Ensure effective vendor communication and follow-up, capturing feedback and promptly relaying all offers to the relevant team members.
• Assist consultants with resume enhancements, interview readiness, job submissions, and onboarding processes to support successful placements.
• Hands-on experience managing U.S. employment contracts (MSA & SOW), background verification, and employment compliance documentation, including I-9 and E-Verify.
• Manage the consultant marketing process, including prioritizing requirements, resume screening and evaluation, orientation, resume formatting, and submission format.
• Ensure timely completion of placement-related paperwork and follow-up activities, while maintaining up-to-date placement records and performance reports.

Manager - Ex3 Solutions (Pinnacle Technologies)

(2015-04 - 2020-03)

Responsible for managing both IT staffing Sales and Recruitment. Exclusively worked on placing Consultants with Campaign Management tools like Unica Campaign, Eloqua, Salesforce Marketing cloud and Aprimo.

• Experienced in marketing the company's consultants, as well as third-party resources, to fulfill client requirements and drive successful placements.
• Prioritize, screen, evaluate, orient, and market consultants by formatting resumes, preparing submission profiles, explaining staffing processes.
• Providing interview coaching, mock interviews, and guidance on presentation, personality development, project experience, and overall interview performance.
• Plan and schedule Training for new joinee on Unica campaign tool and SQL.
• Worked closely with the Vendors and Direct Clients in getting the requirements on Campaign Management tool.
• Involved in posting jobs in various job sites and sourcing the right candidates for the suitable requirements.
• Screening & monitoring the consultants, Submitting the resume, follow up and scheduling the interviews with the Clints.
• Successfully placed consultants across diverse domains, including Financial Services, Retail, Airlines, Telecom, and Healthcare.

BDM (Sales Lead) - Aptiva Corp (Maximus IT Solutions)

(2010-04 - 2015-03)

• Lead the Sales team which consists of 5 Sales persons by assigning them with the bench consultants for marketing.
• Maintaining the record on performances of the team regarding the placements and the client submittal report on monthly bases.
• Well Experienced with full cycle of Bench Sales, submitting the consultants for suitable positions and confirming the best rates for consultants.
• Developing Tier-1 Vendor network so candidates get placed in quick turnaround time and Making tie-ups with Prime Vendors/Clients.
• Good Experience working with Citizens, GC candidates, H1B, EAD, TN visa and OPT Consultants.
• Well experienced of Job Portal searches like of Dice, Monster, CareerBuilder, Indeed etc.
• Worked on Tax terms like Corp-to-Corp, 1099, W2 and Contract to Hire, Setting-up billing terms and conditions i.e. Net 45 or Net 30 with client.
• Responsible for getting PO and Master Agreements signed by Vendors/ Clients.
• Maintaining active consultant's database on multiple skills, for pro-actively servicing the clients.
• Evaluate and analyze compensation range for different skill set in market.
• Regular interaction with consultants and identifying their needs, submitting them for the suitable positions and following up regarding the Technical Screening and client interviews.
• Negotiate the rate and billing terms and also sort out the issues in NDA raised by the legal team with the vendor/s.
• Keep the management in loop on client's interviews, project start dates etc.
• Handling post interview aspects such as follow-up with the vendor for interview feedback.

CRO (Customer Relation Officer/TL) - Hinduja Global Solutions (Airtel Pre Paid)

(2007-02 - 2010-02)

• Handling inbound calls and solving customer queries online.
• Ensure that details of 100% calls/ Complaints/queries handled are captured in Customer complaint management System and also maintain customer satisfaction.
• FS (Floor support) and handle them as a team.
• Provide online support to handle complex and escalated issues for the effective resolution.
• Support the new agents on the floor as Auditing and monitoring new agent calls for assessing Quality of the calls.
• Handling Escalated calls from the new agents.
• Maintaining all the reports of the new agents and show the trend of their performance.

B.Tech - JNTU - Hyderabad