Prem kant Kumar
Results-driven Collection Executive with 3.9 years of experience in Credit Card and NBFC loan collections
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About
Results-driven Collection Executive with 3.9 years of experience in Credit Card and NBFC loan collections. Skilled in overdue portfolio management, negotiation, client handling, MTD tracking, shrinkage control, attrition management, and EOD/APR reporting. Focused on maximizing recovery while maintaining compliance and customer satisfaction.
Experience
Collection Agent – SBI Credit Card Process - One Point One Solutions Ltd.
(2022-01 - 2024-01)
- Handling SBI Credit Card overdue accounts and recovery calls
- Achieving monthly & MTD targets
- Maintaining recovery records and compliance
- Professional customer negotiation and follow-ups
Collection Executive – NBFC (Personal & Short Loan) - Fintech Forge Pvt. Ltd.
(2022-09 - 2024-06)
- Managing Personal Loan & Short-Term Loan collections
- Client handling and escalation resolution
- Managing process shrinkage & attrition
- Monitoring MTD performance
- Preparing EOD & APR reports and sharing feedback
- Supporting P&L; justification and portfolio health
Education
Graduation - IGNOU University (2026)
12th - CBSE (2021)
10th - CBSE (2019)
