Prerna Kedar

Product Designer| UX/UI designer | User Researcher

Product Designer | iRepairZone | Sept 2022 - April 2023

Identified usability issues in the existing website and designed an intuitive, user-friendly interface, resulting in a 30% increase in user engagement and a 20% decrease in user churn.
Collaborated with the development team to implement a new feature that allowed users to customize repair orders, resulting in a 40% increase in revenue from modifying orders.
Conducted user research and A/B testing to improve the feedback dropping process, resulting in a 50% increase in user retention in the first 30 days after implementation of this feature.

Test Manager | Vodafone Shared Services | March 2019 - August 2021

Provided 50+ recommendations on how improve user experience of product features.
Explored more than 400 valid bugs of 360 filed during the tenure via HPQC, JIRA, Confluence Azure Devops.
Delivered releases with 80% reduced customer defects.
Delivered 10 Test strategy and test planning documents when working for Vodafone Ziggo understanding the architecture of the backend system of Telecom Stack.
Chaired the Defect Triage calls involving the 3rd party companies for resolving the defects.
Responsible for creating, managing, and executing the test strategy for projects incorporating the involvement of 3rd party partners/suppliers and internal teams.
Accountable for maintaining a managed view of all test activity to ensure that testing is being appropriately carried out across all project teams, including the identification of risks.
Have created test cases related to API testing and database testing.
Responsible for developing scope, capability, and skills within the test discipline.
Responsible for building and managing relationships with external organizations and companies, agreeing contractual acceptance criteria for deliverables, and providing assurance on the quality of external products.
Experience of designing test strategies to deliver test cycles (SIT, UAT, Non- Functional, performance Testing) for multiple releases/projects.

Sr. QA | Capita Ltd | September 2018 - March 2019

As a Sr. QA I am part of Agile Scrum team. Responsible for project level test strategy creation.
SIT and UAT testing, Defect logging, Test Planning, Test Execution.
Testing Closure Report.
Responsible for laying the new process for testing on project level with continuous improvement.
Recommendations on application improvement methods applied.

Software Engineer | Tech Mahindra, Pune, India | August 2013 - September 2018

Working collaboratively with developers and internal stakeholders to produce user journeys and prototypes.
Domain Lead for Production Changes and Fix deployed in Production and handling the testing activities for the same.
Test Planning and creation of test cases.
Raising Defects in HPQC and BMC Remedy tool. Responsible for Test Summary Report, Daily status report.

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