Prerna Paswan
Client Success & Growth professional
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About
Client Success & Growth professional with experience across B2B SaaS, digital marketing, and advertising. Strong background in managing client relationships, driving account growth, and ensuring smooth delivery across sales and execution teams. Skilled in handling multiple accounts, leading client meetings, supporting deal closures, and maintaining continuity from onboarding through delivery.
Known for translating client needs into clear scopes, timelines, and actionable plans that support retention and long-term growth.
Experience
Client Success & Account Growth Manager – B2B SaaS - Valuechaze
(2025-04)
- Primary point of contact for B2B SaaS clients across discovery, onboarding, and ongoing engagement.
- Led client onboarding end-to-end, including requirement gathering, solution walkthroughs, and post-setup alignment.
- Ensured smooth transition from sales to delivery through clear scope, timelines, and expectation management.
- Worked with sales, consulting, and execution teams to convert client needs into actionable plans.
- Supported deal progression and closures through follow-ups, value alignment, and client communication.
- Maintained structured tracking of discussions, commitments, and outcomes to ensure continuity and satisfaction.
Account Manager - Innoserv Digital (CoBuzz)
(2023-08 - 2025-03)
- Managed key client accounts including VIU, Dream11, Luminous, Moneyview, Dream Set Go, and Water for People.
- Led digital strategy, campaign execution, and performance reviews across multiple clients.
- Drove client retention and account growth through consistent communication and delivery.
- Identified and closed upsell and cross-sell opportunities through growth-focused pitching.
- Created and presented sales decks, campaign reports, and quarterly business reviews.
Key Account Manager - ArtBuzz Advertising Agency
(2023-02 - 2023-08)
- Managed client accounts including BARZILLA, NIBE Defence, BATA Retail, Matrutwaplus, and CCTec.
- Served as the primary client contact, ensuring smooth project delivery and ongoing satisfaction.
- Coordinated with creative teams to execute campaigns aligned with client objectives.
- Supported account growth through upselling and cross-selling aligned to client needs.
- Maintained strong client relationships through regular meetings, reporting, and performance reviews.
Client Servicing Executive - ArtBuzz Advertising Agency
(2022-08 - 2023-02)
- Supported management of multiple client accounts, assisting senior managers with delivery and client servicing.
- Ensured timely execution of campaigns while meeting scope and quality standards.
- Prepared client presentations and campaign reports, and supported upsell and cross-sell efforts.
- Built strong client relationships to drive satisfaction and repeat business.
Business Development & Marketing Experience
(2019-10 - 2022-07)
Supported management of multiple client accounts, assisting senior managers with delivery and client servicing. Ensured timely execution of campaigns while meeting scope and quality standards. Prepared client presentations and campaign reports, and supported upsell and cross-sell efforts. Built strong client relationships to drive satisfaction and repeat business.
Education
High School - Business/Commerce, General - Delhi Public School, India (2000 - 2014)
Bachelor of Commerce - Commerce - Singhad Institute of Technology & Science (2014 - 2017)
