Princy Varghese

Supply Chain & Logistics Operations Manager with 18 years of experience in eCommerce, warehouse operations, transportation, and distribution management. Managed end-to-end supply chain operations for a ₹220+ Cr business with proven success in cost optimization, inventory control, and operational excellence. Delivered ₹12.36Mn annual profit improvement and achieved 12% productivity enhancement through process improvements and strategic planning.

Led large cross-functional teams and trained 1000+ personnel across operations and safety functions. Seeking leadership roles in Supply Chain Planning, Program Management, and Operations Excellence. Specialized in operational excellence through Lean and Six Sigma methodologies, poised to lead transformative logistics initiatives.

Logistics Manager (West) at Apollo Tyres Ltd (2025-09 – Present)

Lead supply chain operations across 13 Area Offices, 1 JIT and RDC for INR 220cr+ business. Drive demand forecasting, deployment planning, and inventory optimization to enhance product availability. Oversee warehouse operations, WMS implementation, and vendor/3PL performance. Collaborate with procurement and planning teams to align demand and supply.

• Boosted inventory availability, reducing stock-outs below 3% via improved deployment planning.
• Enhanced vendor performance frameworks and cost controls across the region.
• Enabled scalable logistics operations, supporting business growth.
• Partnered with sales, operations teams to drive performance through data insights, improving pipeline visibility and execution efficiency
• Managed cross-functional stakeholders (Ops, HR, L&D, Sales) to drive alignment and execution in a matrix environment
• Supported commercial teams by aligning operations with sales strategies, enhancing productivity and service delivery

Manager, Operations & Learning – First Mile at Amazon, Inc (2024-01 – 2025-09)

Led inbound and outbound fulfillment operations, focusing on picking, packing, and shipping. Drive KPI performance, ensuring continuous improvement in throughput, pick rate, and cycle time. Partnered with HR, L&D, and Operations teams to build capability and improve workforce performance. Drove process standardization and SOP implementation, improving consistency and execution quality across teams. Guarantee compliance with safety, quality, and audit standards while leading workforce planning and training initiatives.

Execute

Lean and Six Sigma projects for process optimization.

• Achieved INR12.36 MM annual profit improvement via operational efficiencies.
• Decreased idle time from 28.5% to 16%, enhancing picking productivity.
• Boosted tote transition time by 56%, increasing throughput by 12%.
• Elevated female workforce participation to 35% through targeted training.
• Partner with Operations, HR, and Safety teams to align learning initiatives with business needs
• Track training effectiveness using KPIs like productivity, error rate, and cycle time

Station Manager – Last Mile at Amazon, Inc (2020-05 – 2024-01)

Orchestrated last-mile delivery operations with 90+ employees across 7 pin codes, managing 16K+ daily shipments. Streamline delivery routes, enhance fleet utilization, and reduce cost per shipment (CPS). Collaborate with 3PL partners to ensure SLA compliance and lead pilot projects for network optimization.

• Achieved lowest CPS at INR 14.48 in the network.
• Delivered INR 41.6 MM in annual savings through channel optimization.
• Reduced DNR CPS from 0.23 to 0.09 in the zone.
• Maintained 99.8% SLA, achieving top PAN India station ranking.
• Project Sentinel to elevate the driver's performance and improve zonal CPS.

Deputy Manager at Mahindra Logistics (2018-08 – 2020-05)

Oversee control tower operations for 33 clients, managing 900+ daily fleet movements. Direct planning, allocation, tracking, and performance monitoring. Analyze data and generate reports to support strategic decisions. Partner with IT teams to implement system improvements.

• Led end-to-end product testing for "Alyte", ensuring seamless functionality, performance, and user experience.
• Improved operational efficiency through data-driven planning.

Account Delivery Manager at Mahindra Logistics (2016-06 – 2018-08)

Managed cross-functional coordination teams, managing 8 associates and 1 team leader. Cultivate client relationships, ensuring adherence to SLAs and effective escalation handling. Develop performance metrics and reporting systems. Enhance service delivery through CRM and structured reviews.

• Increased fleet utilization from 53% to 98%.
• Achieved INR 21.4 MM in annual savings through optimization.
• Recognized as Star Manager of the Quarter (2019).
• Awarded Star Manager of the Month (2016).

Store Manager at Vodafone Cellular Services (2015-06 – 2016-06)

Directed store operations, focusing on revenue generation and enhancing customer experience. Directed customer acquisition and retention strategies. Managed escalations, ensuring high Net Promoter Score (NPS).

• Boosted revenue by 140% through loyalty programs.
• Achieved 98% customer satisfaction score.

Channel Sales Manager at Mahindra Logistics (2013-12 – 2015-06)

Spearheaded 4 distributors and 256+ retail outlets, driving sales strategies and market expansion. Coordinated promotional campaigns and field activations, enhancing brand visibility.

• Achieved 38% market share growth.
• Delivered 22% revenue growth within 3 months.
• Recognized as Best Global Store (Q1 & Q2).
• Awarded Circle Combat Winner (2015).
• Recognized as King of Prepaid for 9 consecutive months and Best RSM twice

Business Development Executive at Softnotions Technologies Pvt Ltd (2013-01 – 2013-12)

Drove client acquisition, negotiations, and deal closures to enhance revenue. Cultivated client relationships and implemented upselling strategies. Oversaw pricing and contract discussions to optimize agreements.

• Achieved 75% retention rate across 50+ clients.
• Generated INR 13.8 MM in monthly profitability.
• Closed multi-million-dollar deals enhancing company growth.

Office Executive at BombayBiz India Pvt Ltd (2008-09 – 2013-01)

Oversaw invoice validation and workflow approvals. Conducted job costing and financial checks for international clients. Ensured adherence to financial guidelines for compliance.

• Enhanced accuracy and turnaround time in invoice processing.
• Upheld high compliance standards in financial workflows.

Master of Business Administration in International Business – ICFAI University of Tripura

Bachelor of Science in Chemistry – B N Bandodkar College of Science and Polytechnic